Select Saunas is your go-to online retail store for saunas, heaters, and sauna accessories. We offer a hand-picked selection of quality saunas to make your home spa dreams come true. Fantastic customer service, every step of the way – from pre-purchase to post-delivery, as well as remarkable products is what we pride ourselves upon. All purchases include the original manufacturer’s warranty for your peace of mind. We know shopping for a sauna can be an overwhelming and time-consuming process, which is why we're here to answer all your sauna questions and help get the best for you – our goal is to ensure the total success and ease of your home sauna purchase!
Select Saunas (selectsaunas.com) has 219 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
selectsaunas.com
Website
selectsaunas.com
Category
Wellness & Spa
Location
Casper, Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I love the sauna it's the second one I got of the same company, but in a different location, the sauna came with a lot of chips on the base and on the top left panel sigh when you look towards the sauna. I've used magic markers for wood to cover the chips, but I'm disappointed about it
Response from Select SaunasJun 10, 2025
Hi Andre,
First off, thank you for being a repeat customer, it means the world to us!
We’re so sorry to hear about the chips, though. That’s definitely not the experience we want you to have. If you’d like, feel free to email us a few photos of that damage, and we’ll see how we can make it right. We really appreciate your patience and your trust in us!
Alex
DI
Dissapointed
Flooring
The flooring I bought is too small for my sauna and therefore slips when you walk in.
Response from Select SaunasJun 10, 2025
Hi,
Thanks for your feedback!
Just to clarify, the sauna you purchased is designed to sit on your existing floor, and the separate floor kit is a free-floating lattice to allow airflow and easy cleaning underneath. If it were solid, moisture could get trapped. If slipping is an issue, a non-slip pad or minor adjustment usually helps.
I do hope you've been enjoying your sauna!
Alex
AL
Alan L.
Have been trying to to reach you to…
Have been trying to to reach you to return item
Please reach out
Response from Select SaunasJun 9, 2025
Hey Alan,
We were traveling for a supplier conference this past week - appreciate your patience. We'll sort your return out today!
- Chris
DH
David H.
Love my new Sauna from Select Saunas!
Easy online ordering and I had to call customer service to change a delivery address. They were very helpful and took care of me. The Sauna I purchased was delivered with ease. Assembly was easy and I am enjoying it almost everyday!
Response from Select SaunasMay 23, 2025
Hi David,
Thanks for your review, I'm glad to hear you're enjoying the sauna! Let us know if you ever need any further help!
Alex
JT
Jon T.
It took way longer than it should have, but I got a nice email.
It took way longer than it should have to receive my order, and Select Saunas didn't reach out to me to let me know. I had to call which no picked or returned, I messaged which did not work, but some did return my email and was very apolgectic and explainded that my order was on back order and that they regreted not getting in touch me.
Response from Select SaunasMay 21, 2025
Hi Jon,
We're sorry to hear that you felt disappointed, but we’d like to clarify a few key points about what actually happened.
You contacted us during our lunch break, and as soon as we returned, we saw your live chat message and responded promptly. We had a full conversation with you via live chat that same day, where we looked into your order and explained that the HUUM stones were delayed due to a backorder from the manufacturer, something we unfortunately weren’t informed of ahead of time. We apologized sincerely for the lack of communication from our supplier’s side, and regret that you had to wait so long for your stones.
While we did see that you called and emailed during our break, we had a full chat about this through our live chat system shortly after you reached out, after we stepped back in. So to say that no one returned your call or responded to your messages isn’t an accurate reflection of how things unfolded.
We’re always doing our best to provide timely support, and in this case, we responded the same day you reached out, which we feel is fair and reasonable. We do regret the supplier delay and the frustration it caused, but we also want to be clear about our response time and communication.
Alex
JO
joe
we love the sauna
we love the sauna . The service was great.
Response from Select SaunasMay 12, 2025
Hi Joe,
Glad to hear you're loving the sauna! Please don't hesitate to let us know if you need anything else!
Alex
JH
jon H.
Great pricing and service
Great pricing, service and communication. Better pricing than going to almost heaven direct, solid ship dates and great follow up.
Response from Select SaunasMay 11, 2025
Hi Jon,
Thanks for your review. Glad to hear you were happy with our service - we appreciate your business!
Alex
RP
Raelynn P.
Fast delivery. Kept in the loop on how far the order had progressed.
The sauna is of excellent quality
Response from Select SaunasMay 7, 2025
Hi Raelynn,
Thanks for your review! We're glad to hear you're enjoying the sauna! :)
Alex
