Daniel W.
Bought the SaunaLife G2 4-Person…
Bought the SaunaLife G2 4-Person Outdoor Cabin Sauna and Harvia Cilidro heater. Purchased from Select Sauna due to its “fast shipping” but it was an effort for the item to get delivered. Left the factory fast but sat in the local carriers warehouse for almost 2 weeks. Reached out to select Sauna and got a return email that said they would look into this oddity. 2 days past and the director of operations still has not responded to any emails. I took it upon myself to call the carrier directly. Then and only then did I make any progress. When the delivery came, the box was completely mangled. This was NOT a carrier issue, it’s the open crate packaging. Luckily after doing complete inventory nothing was missing or broken. The sauna itself was fine, other than not one single part was labeled so it took good part of the day to sort and figure out what piece is what. The heater is top notch - works like a charm.
Response from Select SaunasOct 17, 2025
Hi Daniel, Thank you for taking the time to share your experience. We completely understand your frustration with the delay. While your sauna did, in fact, ship out quickly as promised, it was held up at the local carrier’s warehouse for an unusually long period, which was entirely on their end. As soon as you reported this, we reached out to SaunaLife’s shipping team (who manage the carrier) to investigate. By the time we received an update, your delivery had already been completed. If it were in our hands directly, we would have resolved this same day, but because we use our supplier’s shipping account to pass on cost savings to our customers, communication sometimes takes longer than we’d like. We’re very glad to hear everything arrived safely despite the rough crate condition, and that your heater is performing well. We’ve reported the issues with packaging, so this can be reviewed and prevented going forward. Thank you again for your patience with your order. Alex