Seido Japanese Chef knives: quality, fair priced, high-carbon stainless steel kitchen knives. For the home cook or professional chef. Invest in your self and your kitchen and start preparing better meals today with Seido Master Chef Knives!
Seido Knives (seidoknives.com) has 400 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
seidoknives.com
Website
seidoknives.com
Category
Bathroom & Kitchen
Listed on Five Star Index
2026
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The company replied to 76% of reviews.
Latest
Most recent review: October 2026.
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My daughter , while playing with my phone ordered a bunch of knives. Later on , i got an email confirming the order. After the initial shock , I immediately contacted them and explained what had occurred and they refunded my card and stopped the shipment. On interesting note, i had been on their website and found their knives to be extremely fairly priced and of excellent quality. Apparently , my 5 year old agreed too! lol.
Response from Seido KnivesJul 3, 2025
That’s quite the story! 😄 We’re glad we were able to assist promptly and get everything sorted out. It sounds like your daughter already has great taste—future chef in the making! If you ever decide to revisit our collection (intentionally this time), we’ll be happy to help you find the perfect set. Thanks for the kind words! 🔪👨🍳
GK
greg K.
Advertised as a Canadian company, charged import duties.
Advertised as a Canadian company. Bought a set of knives but it ships from L Vegas so I get charged import duties of >$200. Why, as a Canadian, I purchase from a "Canadian" company but get charged import duites?
Unless it's hidden in the small print somewhere inconspicuous, it is unfair to have this extra charge sprung on customers.
Upon requesting a refund, this is their answer: "We completely understand your concern. Please note that, as stated in our policy, customs duties and import taxes are determined by your country’s regulations and are not within our control. Although Seido Knives is a Canadian-owned brand, our fulfillment center for your order is located outside Canada, which is why customs fees may apply upon delivery.
If you’d still like to return the order, please be aware that we follow our return policy, which includes a 20% restocking fee to cover the labor costs associated with receiving, inspecting, and restocking your return. Also, any expedited shipping, Skip the Line, or shipping insurance paid is non-refundable.
As stated in our policy:
We are unable to reimburse any costs incurred in relation to customs duties or local taxes.
If packages are undeliverable for any reason, including the customer’s refusal to pay duties, we are not responsible for return shipping costs or for retrieving merchandise, and the order will not be eligible for a refund.
The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment.
NOTE: Seido Knives is not a BBB accredited company. Therefore you cannot complain to BBB because Seido Knives refuses to be monitored by BBB for best practises.
Response from Seido KnivesJun 15, 2025
While Seido Knives is a proudly Canadian-owned company, our fulfillment center is currently located outside of Canada. This is noted in our shipping and return policies, and unfortunately, it means that some Canadian orders may incur import duties in accordance with Canadian customs regulations — which are outside of our control.
That said, we want to clarify that we are already in contact with this customer directly and have extended offers in case they still wish to complete the purchase rather than return the order. We’re doing our best to provide options that accommodate their concerns and preferences.
We appreciate honest feedback as it helps us improve communication and customer experience. If any other questions arise, we’re always happy to help.
NY
Nisim Y.
Customer service is horrible
Customer service is horrible. If you want a refund you'll have to pay for shipping, and on top loose 20% restocking fee. Never again will I buy from them. There are other companies that are way better in that regard. Shop around!
Response from Seido KnivesMay 29, 2025
We completely understand how disappointing return fees can be. Just to clarify, our return policy (including the restocking fee and return shipping) is publicly posted on our website's refund policy page, and it’s in place to ensure the safety and hygiene of our products.
Because our knives are used for food preparation, we don’t resell any opened or used items—even if they appear unused. For the health and safety of all customers, any returned knives are discarded. The restocking fee helps cover the cost of processing and safely handling these returns.
We do appreciate your support and feedback—it helps us improve every step of the way. If there’s anything else we can do to help, please don’t hesitate to reach out.
TI
Tim
Worst knives for price EVER!
Worst knives for price EVER!!
I ordered 2 cleaver knives, they mentioned they are "the sharpest knives ever". After receiving, they were the dullest knives I've ever had, and they said I needed to sharpen them myself and it's a safety issue to send sharp knives LOL. Don't shop here, reviews on the website seem like all made up!
Response from Seido KnivesMay 16, 2025
We’re sorry to hear that the cleavers didn’t meet your expectations. Our knives are shipped with a factory edge for safety reasons, and while they are sharp out of the box, we understand that edge preferences can vary. The steel we use is high-quality and designed to be honed or sharpened according to your desired level of sharpness. As with any high-performance kitchen knife, regular maintenance is essential, and sharpness can also vary depending on the ingredients being prepared.
We also want to clarify that all reviews on our website are from legitimate customers who have received and used our products. We greatly value transparency and honest feedback from our community.
As previously offered, we’ve already provided you with the return address, and you’re more than welcome to return the knives if you’re not satisfied. We want every customer to feel confident in their purchase.
Please don’t hesitate to reach out if you need further assistance—we’re here to help.
AR
Adam R.
Cracked handles and horrible customer service
Purchase two sets of the Damascus steak knives last summer. They look beautiful. We purchase these for special occasions and not daily use. I recently discovered that. 3/8 of the knives have a crack in the exact same spot at the front of the handle where it is the thinnest.
I reached out to customer service as two of these knives have never been used and they told me that basically there’s nothing they can do since warranty does not cover normal wear and tear. And that damages have to be reported within the first 30 days. I am extremely disappointed as these knives were very expensive. I would not recommend this company to anyone. Half my knives have cracked handles and I’m now forced to try and superglue them together because the company refuses to acknowledge a poorly manufactured product.
Response from Seido KnivesApr 5, 2025
As a part of our warranty policy, we typically offer replacements for items that are damaged or defective, provided that the damage is reported within 30 days of receiving the product. This allows us to ensure that any defects are addressed promptly. In your case, you mentioned that the knives were in perfect condition when you received them. Since the order was placed last year, the damage appears to have occurred later, it falls under normal wear and tear.
Factors such as moisture exposure, prolonged soaking, or improper storage over time can contribute to wear and tear, especially with items like knives that are handled regularly. Unfortunately, this type of damage is not covered under our warranty, as it typically results from usage over a longer period, rather than being a defect.
DS
David S.
Buyer Beware
I have been saving up for several months to order these knives. I have had my eyes on for quite a while, and I was very excited when I finally got a chance to place my order. That excitement quickly turned to disappointment on my knives finally arrived. I don’t know about you but when you’re paying several hundred dollars for knives you’re expecting quality craftsmanship or at least I do. The blades themselves are flawless. Whoever is in charge of the woodworking side of things is either a rookie or doesn’t care about their job. Half of my handles are scratched up with what looks like sandpaper that was too corse and a couple of them have spots of cross scratching where they ran the paper against the grain and that is very upsetting to the eye. The butcher block isn’t even sanded down in some spots and looks like it was damaged. They just threw in some wood filler, then stained over it, hoping nobody would notice. When I brought up this issue with the company, I suggested just replacing the damaged products as it wasn’t the entire set. It was maybe only half of the pieces. Instead, they put me in a corner and gave me two options. Option one I can return the entire product at full cost to myself meaning after everything is said and done I have no product and I am over $100 in the hole (with a 20% restocking fee for the damaged product!!!) Second option is if I wish to keep the knives they could offer me $100 credit for the inconvenience. I decided to keep the knives not very happy about it, but it just seemed like the better option of the two because at least I have something to show for my money even if it looks awful. Please think twice about using this company because it is clear to me that all they offer is frustration and headaches.
Response from Seido KnivesMar 18, 2025
We appreciate your feedback and understand how important it is to receive a product that meets your expectations. Our team carefully assessed your knife set and determined that, while there were minor cosmetic imperfections for some of the knives, they were fully functional and not defective. Because of this, our standard return policy, including the restocking fee, is applied.
To ensure you had the best possible resolution, we offered both a return option and a $100.00 partial refund, which you ultimately accepted. We also provided guidance on how minor cosmetic issues could be resolved with varnish.
For future reference, if a product is damaged in transit or deemed defective, we always replace it at no cost. We take quality and customer satisfaction seriously and are always happy to assist with any concerns.
WS
Wes S.
Sorry
Sorry. After reading numerous complaints about
customer service and warranty, I will not buy the
damascus knife set, nor do business with the company
Past business with complaints concerning customer service are red flags. Sorry, I'm out
Response from Seido KnivesMar 11, 2025
We appreciate your feedback, though after checking our system, we couldn’t find any previous orders or emails from you. If you ever have any concerns, we’d be happy to assist—just reach out to us directly.
Regarding our warranty and return policies, we’re completely transparent about them, and they are available for review anytime on our website:
🔗 Warranty Policy: https://seidoknives.com/pages/warranty
🔗 Return Policy: https://seidoknives.com/policies/refund-policy
If you ever decide to give us a chance, we’re here to help and ensure you have a great experience. Feel free to email us with any concerns!
AN
Angel
Company does not warranty their…
Company does not warranty their products. Had the knives less than 90 days and one of the tips broke off. Only used once to slice smoked brisket. Company refuses to warranty a clearly faulty products. Buyer beware.
Response from Seido KnivesFeb 18, 2025
As outlined in our policy, all defects must be reported within 30 days of receiving the product. If the item had no issues upon delivery, our warranty does not extend to damages caused during usage, accidents, breakage, or other similar issues resulting from improper use.
However, if the item was damaged during transit, we are more than happy to replace it at no cost.
