See's CandiesReviews of sees.com

Ordered a Valentine's chocolate box on January 31st, with the website and email confirmation stating delivery would be between Feb 11-13. They sat on the order for over a week and now won't be delivered until the week after Valentine's Day. Awful customer service.

I am a long-time See’s Candies customer and have spent thousands of dollars on their products, often ordering online due to limited East Coast locations. While placing a Valentine’s Day order, the website prominently stated “Order by 2/6 with Standard Shipping.” Relying on that, I spent over 25 minutes on the phone placing a custom order. At the end of the call, customer service could not confirm delivery by Valentine’s Day and stated there was no guarantee. Neither the representative nor escalation could explain or reconcile the website message. As a result, I canceled the order and wasted significant time. This inconsistency between advertised shipping information and customer service guidance is misleading and unacceptable for a Berkshire Hathaway company.

I grew up in California, and always loved See's candies. The customer service was outstanding. It has been about 38 years since I had their candies. I ordered some online. Sadly this experience will probably be the last time I ever order their candy. I was told the order would be picked up on the 2nd for delivery, and it would be delivered by the 6th. The order was not shipped until the 4th. There was no notification of this at all by See's candies. Then they changed the delivery date to the 10th with again no notification. When I reached out through their "chat", and got an agent finally. They basically made excuses, and lied about the delivery dates, and when it was picked up. They continued to dance around the subject instead of just admitting the mistake, and could have resolved it easily. I do not see ever ordering from them again. UPDATE---- See's Candies saw my review, and reached out to me. I am impressed by their outreach concerning this, ad must say they did an excellent job addressing my concerns. They have restored my faith in their company at this time.

I've bought candy and nuts for years from See's and have never been disappointed in any product. In fact, the toffee exceeded my expectations. The quality of all their products is outstanding, the packaging is excellent, and delivery is quick. Great product; great company.

The 2lb box of candy that I ordered pick a mix did not come as I placed it. When contacting customer service Lizette wanted pictures of the candy that we received. I took this to be a sign she did not believe me. We took the candy to a party as we assumed it was the correct order. I have never been treated with such disbelief as to have to take pictures of food and editable candies. Remember for anyone else you have to take a pic when you get it before you eat anything or you get humiliated.

I would not buy Victoria Toffee Tin. Not because it didn't taste good, because it was too thick to break. The included hammer was cute, but useless and added unnecessary weight to packaging. I spent a long time trying to break it. Finally tried banging with kitchen shears handles. Then pointed ends with folded towel on top to avoid bruising hands. That worked, but dislodged most chocolate and nuts leaving a bag full of bits and pieces consumable only with a spoon and suitable for an ice cream topping. Suggest thinner 2 layers of coated toffee without weighty hammer. I have had other See's products which were delicious and a delightful gift to receive.

I RECIEVED A BOX OF CHOCOLATES FOR A PRESENT. THE CANDY WAS OLD AND THEY MUST HAVE WANTED EXTRA WEIGHT, DUE TO THE FACT THAT EACH PIECE SAT IN FIVE WRAPPERS (CUPS) EACH. WOW! SOME OF THE CHOCOLATE WAS JUST PLAIN DOWN RIGHT DISGUSTING LOOKING. IS SEE'S GOING OUT OF BUSINESS AND TRYING TO GET RID OF OLD PRODUCT? I'VE BEEN EATING SEE'S CANDY FOR OVER 55 YEARS AND NEVER CAME ACROSS ANYTHING LIKE THIS. MY MOUTH WAS READY FOR THE CHOCOLATE BEFORE EVEN OPENING THE BOX, THEN TO SEE THIS TRAVISTY AND THEN COUNTING ALL OF THE PAPER CUPS PER PEICE OF CANDY, "I WAS DONE!". THE WHOLE BOX WENT STRAIGHT INTO THE GARBAGE!!!!!!

I ordered on 11/28 for a delivery window of 12/18 - 12/22. The package was marked as delivered on 12/19, but never arrived. I reached out to the chat for help, and Yvette was a poor customer service rep. She didn’t even apologize for the mishap nor show any care to remove the bad taste in my mouth. She wouldn’t even offer a replacement until she was told she had to offer one! Honestly, I will never order from Sees again. It’s too expensive to have these kinds of issues with shipping.