See's CandiesReviews of sees.com

I ordered a $60 ($60!!!)Christmas tin of chocolates that got lost in transit. I had to track it down to find this out! I called customer service and had to reorder.. Now there are 2 tins being delivered one day after the other! Oh GREAT! “Here you go dear friend, I’m giving you the diabetes starter kit for Christmas!” Not sending See’s Candy ever again 😕

Very disappointing customer service. Made a big order recently, and noticed an error on the gift message. Called and sent a follow-up email, confirming that the issue would be corrected. After multiple days of waiting for an updated invoice (past the 48-hour window), I called again to ask what was going on. I talked with a representative and stayed on the phone for more than an hour, confirming multiple times that the message was corrected for all our recipients. I got an updated list that didn’t show the message. So I asked again, and the representative confirms that it has been updated to how we need it to show. I guess my fault lies in not pressuring to send me a written final confirmation of that change (even though there are written requests and email logs about it). Lo and behold, the message was not fixed. In fact, it was somehow even more confusing. After noticing this, I called to see if this was the case with all our recipients, and in fact, it was. And apparently there’s nothing I or they can do without that final confirmation from their side. I learned my lesson, but I am so disappointed at the lack of tact and protocol from See’s Candies. It seems like they’re only applied when beneficial to them.

Candy was old, hard and did not taste good. Very disappointing.

Candy is OK but I have a major complaint about the gift cards I bought at Costco at a slight discount. Their no free or discounted shipping, $7.95 shipping goes back up to $12.95 and over $80 is no longer free but more than that. I will send the rest of our business gift from a different vendor that Sees. 6390 I have now received a reply from Sees offering to assist me in redeeming the Costco gift cards. And again, saying they can't be used with free or reduced shipping. THIS SHOULD BE DISCLOSED prominently when buying the gift cards. No point in buying discounted gift cards when it negates the supposedly reduced or free shipping. There is no Sees candy stores in the nearest town, which seems the only reasonable way to benefit from buying the gift cards. I still feel ripped off and ordered other salami and cheese business gifts instead of more candy. Not any cheaper but I don't like deceptive practices.

I sent Sees my recent purchase experience of how the candies were melted when I received them and I couldn't offer them as a gift - to their credit, they sent a replacement order. I didn't ask for a replacement, but am very happy they made good on things.

Update: See’s responded and recognized issue with web ordering, offering to add a prompt. They were not able to amend my original order but did expedite a replacement order which was received 11/25. Thank you See’s. Original posting: I ordered chocolate turkeys for my sister’s family. 7 dark chocolate and 3 milk chocolate. I selected delivery for 11/25. Website let me know that if I added $5 more, I would get free shipping. I added another turkey. It was not until I received my order confirmation that I was made aware that the delivery date had now changed to 12/1 - 12/3. I immediately sent an email and an online inquiry to change/expedite. An email response indicated that it was too late to make a change as the order had already been processed but I could call the “Candy Concierge”. I did, only to be told the same thing. Who wants chocolate turkeys after Thanksgiving? They were meant to be for my sister’s dinner table. And what system cannot make an order change immediately after an order submission? I am VERY disappointed and will never do online business with See’s Candies again.

I had ordered 2 boxes of the assorted fudge and only received one box in the shipment. The customer service rep said “See’s will offer you a one time courtesy credit and send another box.” I responded quite angrily saying that it sounded like See’s was blaming ME for their fulfillment failure. After being a customer for decades, spending many hundreds of dollars on gifts, See’s will never have to worry about giving me another “courtesy credit” as I will not be a customer. The rep went on to say that See’s would ship the undelivered product to me “at no additional charge.” No wonder See’s has so many complaints about their operations.

The best chocolate I’ve ever experienced. D Moore