See's CandiesReviews of sees.com

As a See's customer for over 50 years, I wanted to share my experience with an online purchase. I've ordered many times before but had a problem with a custom mixed box order. I received excellent customer service on the phone and my issue was taken care of immediately. Rep was polite, patient and and offered several ways that we could resolve my issues. Thank you for great customer service, I greatly appreciate it. I wish they would open another full service store in Houston, TX, I miss it.

Website is impossible. Tried to order a Lolly palooza but was unable to do so. Gave up after three tries.

My family has been enjoying See's candy since 1978, when I was 6 years old. Recently I tried to order a Father's day gift and several thank you gifts. I was shocked to see that the shipping fee was $30.00. Not even a shipping special offered for Father's day. Thanks See's for pricing me out of your candy, again!!!

I just wanted to say that the best candy’s on the market is See’s Candy. But what makes See’s Candy great is not just it’s quality but it is all about the wonderful service and caring that I get each and every time I walk into See’s Candy in Century City, California. Most everyone of your stores that I have shopped in (and I have been in many) are very good. But the Century City store takes customer service to another level. Why? Because of the amazing people who know their products and service the customer with a smile and a heart full of knowledge and friendliness. The Century City store manager, Canace Nicholas, is as great a professional manager as I have seen in most any business, and also has a wonderful smile that I see as soon as I enter the store. I find that I almost never leave the store without spending $40 to $60 every visit. And I do so willingly looking forward to enjoying what I just purchase and knowing that I can’t wait to come back. (Believe it or not, I shop at See’s Century City on average more than twice a week. See’s Candy staff member’s like Aracely have proven herself to be a wonderful total professional who always has a smile and great suggestions for new things to try out as well as reminding me of the candies that I really like. She perfectly serviced me and my family for years. Staff member Andre is fairly new but has outstanding skills, friendly and professionalism…Always with a smile. What See’s has in Century City is a gem. It’s a gem full of amazing professionals who could easily be used as a standard of all of their stores. Daryl

This company is a scam. We did a fundraiser and was told we will get a refund profit check , We got the check and when we deposited the check, they put a stop payment on the check. We have yet to get the money and customer service gives us the run around. Never again.Do not use this company.

Terrible customer service. be careful when you order, they will deceive you. you think you ordered once but in small print they get you with automatic renewal. i called to speak to someone about why i was getting another order. only voice mail and no return call as of 4 days latter. i like there product, but i will never order again.

I have ordered candy from here before without issue (even though the shipping is ridiculous) and as I tried to order my Dad's annual birthday peanut brittle I could not do so. I had entered the incorrect security code for the order original card I wanted to use but then it would not let me order using a different card and different payment method. When I tried to contact customer service they were closed. When I tried to reach them again they told me that it must be my bank even though they did not even look at my account to check. I explained TWICE that I had tried using a second card from a DIFFERENT bank and was told that I need to contact my bank as it is obviously an issue with my bank. I can order the same thing on amazon for the same price (when you include shipping). I will try to get my dad to try a different brand of peanut brittle or I will send him a costco sees gift card and he can get some in store if all else fails. I am deleting my sees account and complaining to everyone I know. Invest in your customer service representatives or just vend through amazon. edit: I have emailed sees customer service requesting that they delete my account and they have not replied and there is not an obvious way to delete my account with them. So guess they have my data forever. I do need to reach out to my state ag to see if this is allowed or if there is anything they can do.

I have never been so disappointed with See's Candies as I am today. I ordered almost $100 in chocolate on April 10. I had free shipping but because it is during the hot months I paid over $25 for shipping My credit card was charged April 11. It was to be delivered April 15th. It is now the 17th and no chocolate. To make matters worse I emailed Wednesday and Thursday. I tried calling the customer service phone number and it takes the order number and starts to tell me let me check and then switches to saying I'm sorry we are temporary closed. I have tried calling several times a day to hear the same message. I also tried calling a store in Los Angeles to be told they couldn't help me and just gave me the same customer service number I have been calling. They have truly lost my business. The sad part is I love See's. I'm Very angry, frustrated, disappointed and will continue to let my experience be known. I have to say that I am impressed. I received a phone call and I explained what I had gone through and he offered to make it right which he did do. He refunded my shipping and provided a gift card and ask me to try again and I assured him that I would. Thank you See's for making it right.