See's CandiesReviews of sees.com

My recent order shipped the same day and arrived a day ahead of schedule, and wow! the chocolates I selected for the Custom Mix--Milk Chocolate Pecan Buds and Milk Chocolate Peanut Butter Patties--were super fresh and delicious--addictively so! Carefully prepared and boxed in a delightful red gift box. I'll be saving up to order again!

Ordered 11/28/2022 Sees Candy charged my account on December 1 but did not ship. It is now 12/12/2022 and still have not received package. Tracking has been on "labeled" since Dec 7 when I called. Tracking 1z6x721e0323547855 Sees should not charge until the shipment has been on its way. If I do not receive package this week I am cancelling.

I paid 57 dollars and picked 7 items. 3 of the 7 items she put in the box was wrong items. Don’t know if she couldn’t read English on there boxes or the person that put the candy in the box could not read English. I was contacted by see customer service and discussed this issue and I want to say sees is an excellent company to deal with. They contacted me right away we discussed the issue and they took care of me right away. They are good to deal with. I have edited this post because of the quick results from sees. Thank you for your excellent service. Your representative was excellent and showed she really cared.

This is an updated review. After I posted my original review, a See's representative contacted me to resolve my concerns. I placed an order on the See's website, and it arrived missing an item. I assumed that the item had been mistakenly left out when the order was packed, but when I contacted customer service, the representative I spoke with indicated the item was missing because it was out of stock. While I was disappointed that the item was missing, I was more perplexed that the company would knowingly ship me an order where an item was missing yet do nothing to notify me about the missing item, nor refund me for it until I contacted them. As a customer, it left me with the impression that they would have had no qualms about keeping my money had I not asked for it back, which isn't exactly the type of company I'm excited to patronize. After I posted my original review, a See's representative reached out to me and provided more detail about what they believed had happened with my order. In the end, it seems this was a packing error and a miscommunication by the service team. I'm taking off one star since the order was missing an item and the original service communication led to unnecessary confusion, but the subsequent responses do make me feel that See's values its customers and wants to make things right when issues happen. I will give them another chance in the future!

I placed an order on December 2, 2022 for one pound of chocolate. Not a big deal right, wrong!! The money on the order cleared my bank on December 4, 2022. I haven’t received any shipment information from See’s at all. All companies I deal with don’t clear the monies until the order ships!! Not See’s! I called customer service today, December 6, 2022. The rep I spoke could tell me NOTHING on this order!! Wow!! Really? I called back and spoke to a new rep. She said the label was created on December 5 or 6 but knows nothing more!?!? She said call back tomorrow! This is soo pitiful and sad!!

A new See's just opened in our neighborhood. Received a complimentary box of See's Fudge, boy is it good! Fresh and tastes like home-made. Thanks J.W.

This is just a sad situation. Sees candies used to be the absolute best. I grew up with them. Sees candy and the original Kentucky fried chicken recipe were the two best tasting things in America according to everyone back in the 70’s. I brought my dad in there last week and we hand picked individual pieces for our box. But After the first bite, we both knew it just wasn’t the same. we looked at each other like what the heck happened to the stuff? Don’t get me wrong, I tried three or four more pieces... but it just isn't what it once was. Now they don’t have much Flavour and they taste vaguely dry. I had to acknowledge to myself that sees candies has gone the way of the original Kentucky fried chicken. There’s really nothing special about these candies today. Why does all the great stuff have to go away? I mean, for Pete’s sake, warren Buffett owns this company. He’s one of the richest guys in the world. Can’t he figure out a way to maintain the very candy that he fell in love with decades ago when he first bought the company? Back in the day, an open box of sees chocolates wouldn’t last more than 48 hours in anybody’s house. The one we bought six days ago is still sitting there 3/4 full. I don't know if it will ever get finished. I’m not going to buy them any more. I don’t want it to taint my memory of how it used to be.

EDIT DATED 12/7/22 I received my new bars for comparison and I kept the second one that I purchased in November as a result of this review for side-by-side critique. I am still unable to confirm whether the ingredients have changed or whether glycerine is a new addition as the ingredient label sent reflects the same revision date of 12321. The ingredient details on the See's website in November 2022 does not reflect the same ingredient information as the current packaging. The ingredients from the See's website in November 2022 do not reflect "glycerine" in the ingredients and the order of the ingredients is different meaning the quantities likely have changed {see below for your own comparison} The bar purchased in November still does not resemble the flavor or texture of Bordeaux bars purchased in the past. But the flavor and texture of the recently received bars is good enough to convince me to purchase the Bordeaux Bars again with the understanding that the ingredients likely have changed and I realize it may be a lesser quality product based on the inconsistent ingredient information. Nonetheless, it still tastes good and having the proper information I would knowingly purchase the Bordeaux Bars again. I would encourage See's candies to be more transparent with its ingredient listings and package details in the future as numerous companies are changing their formulations to save on costs and increase profits -- while providing consumers with a lesser quality product. My thanks to Johnnie Woods for sending the new bars. What a great spokesperson for See's Candies. [INGREDIENT COMPARISON BELOW] Stars changed from 1 to 4. Package from recently purchased and received Bordeaux Bars: Sugar, Brown Sugar, Cream, Chocolate, Cocoa butter, milk, butter, contains less than 2% of the following: corn syrup, glycerine, cocoa (processed with potassium carbonate), soy lecithin, vanillin (an artificial flavor), salt, vanilla, confectioner's glaze, almonds, eggs, walnuts, cashews, coconut, hazelnuts, pecans, peanuts (Rev 123021) From See's Website in November 2022 Bordeaux Bar: Milk Chocolate [Sugar, milk, cocoa butter, chocolate, soy lecithin (an emulsifier), vanillin (an artificial flavor), brown sugar, sugar, cream, chocolate sprinkles [sugar, chocolate, cocoa (processed with potassium carbonate), soy lecithin (an emulsifier), confectionary glaze, corn syrup, salt, vanillin (an artificial flavor)], butter, corn syrup, salt, vanilla, almonds, walnuts, coconut, pecans, eggs, peanuts, cashews, hazelnuts. [EDIT PENDING RECEIPT OF NEW BAR FOR COMPARISON] I have been a fan of the Bordeaux Bar for YEARS, especially around the holidays. I stopped into a See's in the Reno, NV area to buy a few. The first bite, I knew something had changed. Despite waking up at 4 a.m. this morning and driving the long drive to Reno, I have spent over an hour trying to find the ingredients for the Bordeaux Bar. I don't know if this is possible, but it looks like the Internet has been scrubbed for this information. There is one site that says the ingredients are "sugar, brown sugar, cream, milk, cocoa butter, butter, corn syrup, vanilla, salt, confectionary glaze, soy lecithin, and vanillin." This is not exactly what the ingredients reflect on the product purchased today, e.g. "sugar, brown sugar, cream, chocolate, cocoa butter, milk, butter, contains less than 2% of corn syrup, glycerine, cocoa (processed with potassium carbonate), soy lecithin, salt, vanilla, confectioner's glaze, almonds, eggs, walnuts, cashews, coconut, hazelnuts, pecans, peanuts (Rev. 123021). TASTES LIKE CRAP! The interesting thing, however, is after all of this time looking I can't find a single photo of the packaging with the old or new ingredients. Neither the photos on the See's or Amazon's websites show the ingredients. The ingredients listed on the See's website differ from the current packaging. Buyer BEWARE, if you purchase See's candies you are now buying a much inferior product for the same or more money. Happy Holidays!