See's CandiesReviews of sees.com

Response from See's CandiesMay 26, 2022

Hello, Thank you for reaching out to us about this very disappointing experience. We sincerely apologize and agree that this is not the level of service we want to provide our valued customers. We truly want to make things right for you Please contact me directly so we can obtain additional information that will not only allow us to make things right for you, but will also give us some insight into what went wrong on our end. We want to make sure this does not happen again in the future. I look forward to hearing from you again soon. Johnnie Woods [email protected]

Response from See's CandiesApr 29, 2022

Hello Diane, Thank you for sharing your feedback with us. We would appreciate the opportunity to work with you to assist you so you can take advantage of shipping promotions we may have available. We value your business and want to do everything we can to ensure you remain a loyal See's customer. Please reach out to me directly at your convenience. Best regards, Johnnie Woods [email protected]

Response from See's CandiesApr 19, 2022

Hello Donna, Thank you for taking the time to share your valuable feedback with us. We are so sorry to hear that you were disappointed in our Easter products this year. We have not changed our commitment to manufacturing the best tasting confections on the planet using only the highest qualify ingredients. We want to make things right for you. Please reach out to me directly so we can work with you to replace the product or provide a refund for the items that did not meet your expectation. See's guarantees customer satisfaction and we look forward to working with you to renew your confidence in our products and service. Hope to hear from you again soon. Best regards, Johnnie Woods [email protected]

Response from See's CandiesApr 18, 2022

Hello Debbie R, Thank you for letting us know that you are disappointed in the gift of See's Candies you received recently. We are not sure what may have happened in transit but we want to make things right. We pride ourselves on our delicious, fresh confections. We want you to enjoy our candies like you have in the past and look forward to working with you to get a fresh box of See's out to you soon. Thank you again for sharing your feedback. We look forward to hearing from you again soon. Best regards, Johnnie Woods See's Candies [email protected]

Response from See's CandiesMar 29, 2022

Hello Victorine Sanders, Thank you for reaching out to let us know that you and your recipient are disappointed in the box of Nuts and Chews you gifted. We apologize for the disappointment and want to make things right for you and your gift recipient. Please reach out to me at your earliest convenience so I can personally assist in getting the box replaced with an assortment you will thoroughly enjoy. Thank you again for taking the time to let us know. We appreciate the opportunity to renew your good feelings about See's Candies. Best regards, Johnnie Woods See's Candies [email protected]

Response from See's CandiesAug 30, 2022

Hello, Our sincere apologies for the long delay in responding to you. We also apologize for the problem you encountered with your order earlier this year. We can assure you that orders that are cancelled due to payment processing issues are not taken lightly. For our customer's security, these orders do require contact with our finance group. We sincerely apologize that you did not receive a prompt response from our finance group. We have made an attempt to reach out to your directly and hope to hear from you so we can determine what may have caused the order cancellation. Our goal is to work hard to restore your good feelings about See's Candies. Once again, our sincere apologies for the disappointing experience you had with us. We hope to have the opportunity to make things right for you. Best regards, SEE'S CANDY SHOPS, INC. Johnnie Woods Customer Experience [email protected]

Response from See's CandiesFeb 16, 2022

Hello Laura, We sincerely apologize that your order did not arrive as promised. We very much want to look into this and see how we can make things right for you. Please reach out to me directly so I can personally review what happened to cause this delivery miss. Here at See's Candies, we pride ourselves on the quality of our products and our service and want to make sure we take steps to ensure this cannot happen again. Thank you again for caring enough to reach out and let us know that we disappointed you. We look forward to working hard to renew your good feelings about See's Candies. Best regards, Johnnie Woods Director, Customer Experience [email protected]

Response from See's CandiesFeb 11, 2022

Hello Deedee, Thank you for reaching out. Please send me your contact information so that I can get our Finance and Accounting Team to reach out to you to get this resolved. We appreciate your loyalty to See's Candies and truly want to get this issue resolved for you so you can continue to place orders to be sent to your aunt. I look forward to hearing from you soon. Best regards, Johnnie Woods Director, Customer Experience [email protected] Hello Again DeeDee, Thank you for placing your new order with us this morning. I am happy to provide more details on how the account was placed in hold status. It was an error on our part - it has nothing to do with you and we sincerely apologize that this caused delays and inconvenience for you. I just left you a voice mail message with my direct number. I look forward to hearing from you so I can assure you that we have this issue resolved and that it will not create problems for you on future orders. Hope to hear from you again soon. Johnnie