I have read many of the reviews and noticed that the only ones that have a response from Seed are positive ones. So many 1 or 2 star experiences on customer service. I have had the worst time trying to get my subscription straighten out and their only response is to send (and charge me) more stuff. No follow up, just an automated email for the addition order. I’m going to end up having to cancel my credit card to stop the madness! Lastly, how in the world did someone locate a real person? There are no phone numbers anywhere on their site and I would agree that all the responses I have received seem to be AI!
Response from Seed HealthAug 27, 2026
Hi Tiffany, thank you for taking the time to share your experience.
Our SeedCare team did review the account and followed up directly by email to clarify what happened.
As shared there, the additional order was created when the Ship Now option was selected while switching the DS-01® subscription to the 6-month Sustainable Refill Program. Selecting Ship Now processes the new SRP order immediately.
We also confirmed via email that the subscription has since been canceled, so there will be no further subscription charges from Seed. We’re sorry for the confusion and frustration this experience caused.
If there's anything further we can support you with, please don't hesitate to reach out to us at [email protected].
KK
KYLE K.
Predatory Business Practices at Seed.
Although I did appreciate the products, the company makes it almost impossible to manage autoship orders. Between June and July, I had shipment after shipment delivered, one week 2 orders in the same day, and well over $700 deducted from my bank account. So much product, I’m unsure I can use it all prior to expiration dates. I emailed repeatedly, pleading repeatedly for them to stop sending. Instead of honoring my request, they kept asking more questions instead of stopping things. Finally I sent a message via Instagram and had to become irate, even threatening to report them (which I will still do) and they finally cancelled things and refunded a portion, but only a fraction of what I ended up paying. Good products, HORRIBLE company. Do NOT use this company, or you’ll be stuck… like so many of us in these reviews.*********** (Comment below is In response to Seed's comment to this original review)... ...Seed uses respectful words to explain away the company's methods for doing business, which is predatory IMO. 71% of the reviews are 1 star, citing similar issues to mine. Products are good. Customer service merely well spoken, not effective. Flowery words do not build trust with consumers. Actual actions and obvious changes do, which Seed seems tone deaf to address. It would be in Seed's best interest to stop talking about the 'team' being informed and actually make changes to your business practices. A refund totaling $227 was offered to me, while the total expense from June - July exceeded $600 (give or take). It's unfortunate because they genuinely have pretty good products. Why not be a stand up business to back that? Makes zero sense............UPDATE 8/25/26. I just received yet another alert that Seed sent ANOTHER UNWANTED ORDER TODAY. The level of incompetence and predation with this company is beyond belief. DO NOT EVER BUY A THING FROM THIS COMPANY.
Response from Seed HealthAug 24, 2026
Hi Kyle, thank you for taking the time to share your experience. We’re sorry for the frustration this caused and understand that you’re disappointed with the resolution provided.
We do want to clarify that when you first reached out, your request was to consolidate your subscriptions and reduce the amount of product you were receiving. When you later asked us to stop additional product, our team issued a courtesy refund and asked which of your three active subscriptions you wanted canceled so we didn’t make changes to products you intended to keep. We were awaiting that confirmation before additional orders processed.
Since then, all active subscriptions have been canceled, so there will be no future charges or shipments. We’ve also issued additional courtesy refunds, which represents the full exception we’re able to provide outside of our standard refund policy.
We understand this wasn’t the resolution you hoped for, and your feedback about the experience has been documented and shared with our team.
JS
Janet S.
I have chronic SIBO
I have chronic SIBO ever since fractures in low thoracic and upper lumbar spine caused intestinal slowing. I was given prescription probiotics that helped, but didn't completely irradicate symptoms. I tried a dose of someone else's seed and experienced same day relief from bloat, pressure, gurgling, and back pain. I've been using it daily ever since and when I run out the symptoms recur, although with less intensity. I have recently signed up for routine refills.
Response from Seed HealthAug 24, 2026
Hi Janet! Thank you for sharing your experience with us. We’re so glad to hear DS-01® has been such a positive addition to your routine. We’re grateful to have you as part of our ecosystem and appreciate you trusting Seed to be part of your journey.
JM
Joel M.
What the..
I didn't see that when I started Seed 1 it started a subscription, so when I ordered at the end of the month it started a second subscription, then I stopped 1, it cancelled both, then when I started 1 back, it started both. Took a month to fix and now I can't log in.
Response from Seed HealthAug 24, 2026
Hi Joel, thank you for taking the time to share your feedback. We're truly sorry for the frustration and confusion this experience caused.
Our team has been in touch to help you regain access to your account and make sure you're able to manage your subscription moving forward. After reviewing your account, we can also see that you were able to successfully place an order and it’s now on its way to you.
If there's anything further we can support you with, please don't hesitate to reach out to us at [email protected].
AM
Amy
I can really tell a difference with…
I can really tell a difference with this probiotic, unlike others on the market. I have become very regular and consistent in every way. Highly recommend!
Response from Seed HealthAug 24, 2026
Hi Amy, we love hearing this! So glad DS-01® has been a noticeable addition to your routine. Thank you for sharing your experience.
MS
Mary S.
Deteriorating customer service
I actually have found the product very helpful but more recently the customer service is horrible. I have a subscription for once month delivery. My most recent delivery was to start on August 17th but as of the 18th had not been initiated so I contacted customer service who kept insisting that I received a delivery on July 12th which is over a month ago so my August delivery should have been initiated. It is very frustrating and I am going to reserch other options but I wanted to join the chorus of dissatisfied customers.
Response from Seed HealthAug 21, 2026
Hi Mary, we’re sorry for the frustration you experienced. We appreciate you taking the time to share this feedback, especially as a member who has found Seed helpful.
Our Care team followed up with you directly, confirming that your August refill successfully processed. We also flagged the confusion caused by our automated support experience with our Technical Support Team and shared your broader feedback about managing your subscription with our team.
If there's anything further we can support or clarify, please don't hesitate to reach out to us at [email protected].
AL
Adrianna L.
RUN AWAY FROM SEED
The vitamins and probiotic themselves are fine, but the website and customer service experience have been incredibly frustrating and disappointing.
Even after purchasing, the website repeatedly pushes you to take a quiz that you cannot exit out of. That alone was enough to make me question whether I wanted to continue my subscription. On top of that, the website glitched for months and would not allow me to cancel my subscription.
When I reached out for help, I was directed to an AI system that required additional information to process the cancellation. The problem was that the AI could not even find my account, making it nearly impossible to get help from an actual person.
Eventually, the website allowed me to cancel, but even then, I selected that I wanted to cancel both subscriptions and clearly explained why. Somehow, only one subscription was canceled. I then had to dig through the help section to find the subscription management page because the website still would not simply let me cancel.
At this point, the entire experience feels either like a money-grabbing business model or an exceptionally poorly designed customer service system. Either way, the frustration is not worth it.
The products may be fine, but your gut health is not worth dealing with a website and cancellation process like this. **Run far away.**
Response from Seed HealthAug 13, 2026
Hi Adrianna, thank you for taking the time to share your experience.
We’re very sorry for the frustration you encountered while trying to manage and cancel your subscriptions. We understand how important it is for this process to be straightforward, and the experience you described does not reflect the level of support we aim to provide.
After reviewing your account and correspondence with our team, we can confirm that both of your subscriptions have been successfully canceled. There will be no additional subscription charges or shipments from Seed.
Our SeedCare team has also followed up with you directly via email to confirm the cancellation. We appreciate you bringing this to our attention and giving us the opportunity to address it.
TE
Terry E.
Best stuff ever
Best stuff ever. I go to the bathroom everyday now. I was on prescription medicine for heartburn and Tums as a backup, well not anymore. No more heartburn medicine for me, heartburn is gone. Note: results might not be the same for everyone so keep that in mind plz. My results might not be ur results!
Response from Seed HealthAug 24, 2026
Hi Terry, thank you so much for sharing your experience! We’re so glad to hear DS-01® has made such a positive difference in your routine. We also appreciate you recognizing that everyone’s experience can be different. Thanks for being part of our ecosystem.