comGatewayReviews of secure.comgateway.com

I had been using this consolidator for over a year with no issues until recently, when they arbitrarily changed my address in their system without informing me. Due to this unannounced change, they rejected multiple packages of mine, which caused significant inconvenience. Eventually, I switched to another consolidator, but surprisingly, they accepted one last package after I had changed services. Now, they are refusing to forward this package to my new consolidator. When I contacted their customer support for assistance, the representative, named CS03, was unhelpful and blamed me for not noticing their address change notice on their website. This lack of direct communication and poor handling of the situation has been extremely frustrating. I am disappointed with the way they've handled my situation and their customer service's approach. I advise anyone considering using this service to look elsewhere to avoid similar issues. Their lack of transparency and accountability is concerning and not what you'd expect from a reliable service provider.

Using forwarding service from year 2009, seems there was a bad time for comgateway in mid 2023, 4-5 packages of mine with them, i got all the products once they re-started business, after shifting of warehouse and changes in management, they are bit slow, but still i will say the are one of the best top forwarding company.

I have been using CGW for years and the service standards have really slipped. They actually lost my item and they refused to compensate me for it. Please seriously reconsider using them. Look for other options!

I was using this company for years. They had excellent service and good shipping rates. Their consolidation packing was next to none, it was awesome. Then sometime in 2022..... 1. they had a staff shortage that really dragged them down. 2. in the middle of the staff shortage this year, 2023, they moved warehouse and it went from bad to a disaster. I abandoned ship after the warehouse move and reading the reviews, I am glad I did. Pity, I really liked them..... :-(

Already 3 items missing, asked they gave a form to fill up like take thousands years to do so even provided all the supporting documents or proof of purchased etc.......😡😡😡😡😡

It's a pity that CGW went downhill. Used their buy for me services multiple times, transactions were swift & effortless. Until the beginning of this year everything starts to slide. Hopefully one day, this website can come alive again, better.

Similar to everyone here - I've been using comgateway for the better part of 10 years with zero issues at all. Recently went ahead with getting 2 packages delivered as I normally would have. And as with everyone's experiences here both packages were delivered (with delivery confirmations from respective merchants)... yet no news from comgateway, nothing reflected on the site. Thankfully they eventually came through, just about 3 weeks later than they should've. I'll use them again, but waiting to see if they've truly gotten their house in order from the future reviews here...

They used to be very fast and reliable, but after the move to another warehouse, the speed of processing is absolutely atrocious. Expect at least 2-3 weeks between each step before it leaves the warehouse, so if you intend to use their Onebox process, expect to wait 4-6 weeks.