SeatingmindReviews of seatingmind.com

After ordering our chairs for our office in 2018, it took Seating Mind THREE months to ship, and once they finally did ship, it took them another month to deliver, but couldn't even tell us when they shipped. They refused to fill out a COI form for delivery to our office building too- which now makes sense because their delivery guys were horrible and leave your chairs in pieces for you to put together without parts (that you paid for their crew to install). Once our order was delivered, the chairs arrived scratched up, broken, with loose or cracked arms. When we asked for new arms (that we thought were covered by their "warranty"), they repeatedly sent us the wrong replacement arms, that weren't for the chairs we ordered, and finally just flat out stopped responding to our emails. The worst was when we'd email them on a thread of previous emails, and they would ask us questions that had been answered in the emails prior. When we would, rarely, get email responses from "Customer Service", it would be in one word answers, and they would refuse to answer questions we asked or help us. It's as if they think it's funny. No one picks up the phones that they list as their customer service number. Often they would have an automatic reply email saying they were out for 3 weeks for unheard of holidays - what kind of retail company shuts down for weeks but doesn't post that on their website?? Several times they asked us for uploaded to YouTube video proof of our broken chairs (a picture wouldn't suffice?), and once that was uploaded, they still don't fix their wrong and ship out replacements! I think they just figure if they run you around enough you'll eventually tire and stop trying to get in touch with them. Look at all the horrible reviews! I was foolish and didn't do my due diligence on a deal that seemed too good to be true!

The first chair we ordered late 2017 arrived promptly fully assembled from Fed Ex in excellent condition. The 2nd chair late 2018 was a nightmare. I ordered a chair that was ON THEIR WEBSITE, never received it, contacted a month later, never sent, numerous calls and emails, “oh we don’t have that chair anymore”. What?!? I paid for it, they had my money, why wasn't the chair pulled from inventory and the website with my name attached to it? So I paid more to order another chair ON THEIR WEBSITE, a teal Herman Miller Aeron (I’m up to $450 now), received (a month later) a black Herman Miller Aeron. It doesn’t matter what you order, you will receive something else (whatever they decide to send you), if you receive anything at all. There doesn’t appear to be any relationship between the Seating Mind website and their inventory, as well as a system for pulling the inventory once ordered/paid for, transmitting to the shipping department. Unless the shipping dept is now selling the inventory out of the back of their trucks and then sending you what is left? I have to wonder if the company was sold since we ordered the first chair, their software has crashed, they have all new staff and/or ? Keep in mind, this happened to me not once but TWICE. Why do they even bother posting photos & descriptions? Why don't they say "Pay your money and we'll send you whatever we want to"? The 2nd chair came dissembled form UPS and has never worked (the forward tilt doesn’t work), obviously it wasn’t inspected. I should have returned the chair immediately, I had some health issues and just kept hiring handymen, trying to make the chair work. I was ill-used by Seating Mind. I did email them and tell them the chair didn’t work. I never sit in it, it isn’t comfortable because I can’t get the angle right, it’s too far back, 1-star for this chair unusable. I would never use this company again. By this time I could have bought a brand new chair from Herman Miller. As it is, I’ve spent over $500 and don’t have a chair. The first chair we received, however, from late 2017, is great (a Hayworth).

cancelled an order immediately but charged more than 50 bucks for restocking fees. the explanation of the costs did not add up

Horrible experience, believe this company is a total scam. Ordered a FULLY OPTIONED Herman Miller Chair, didn't get communication or a tracking number, so after a couple weeks reached out to them. Finally received correspondence and they were building my chair... that sparked them to grab a stripped down OLD, USED, DAMAGED, NASTY DIRTY chair and shipped it to me. Was also missing the headrest we paid additional for, and the lumbar support was the cheap version and not the upgraded one we ordered and paid for. They do not answer their phones ever, so after a couple emails with photo proof the condition and after about 2 days finally received correspondence. They tried to deny the issue, but we demanded a return shipping label and shipped it back. Couple weeks later they refund holding back 20%, so we contacted and they are stating they kept 20% as a restocking fee..... completely unacceptable as they did not ship what was ordered. We challenged them sending again photos proving the issue and then they stopped corresponding. TOTAL SCAM COMPANY in my eyes.

Don't expect this company to fulfill shipment requests in a timely fashion. They state a maximum of 10 days could be needed for an item to be delivered, and while the shipping label will have been created the day you made your purchase, it will stay in warehouse for 10 days before they ship it out. Terrible customer service and while they tout to have low prices on chairs, you will certainly find competitive prices elsewhere.

I bought the same exact desk chair that I did 40 years ago and at a much cheaper price? Couldn't be happier.

Terrible customer service coupled with a lack of transparency on shipping times makes this a place I will not shop at again.

This is a great chair that is easy to put together, last a long time, very durable and looks tasteful in any setting.