SeatingmindReviews of seatingmind.com

Your prices are good but it’s been 10 days and my chair has not even shipped. I was thinking of getting 3 more but before that I have to see if and when this one comes.

Shocking company. Chair was meant to be ‘restored to brand new condition’. When it was arrived the entire base and front of the seat were heavily scratched, the chair smelt of smoke, the wheels hadn’t been changed and were battered. You can’t call anyone, everything takes 48hrs, the chair when it finally did arrive was late. I had to chase consistently. Chair was returned, and still no refund.

I received a high-quality chair in less time than originally predicted. I don't think you can beat that anywhere. And the chair has improved my ergo setup and my back and shoulders are no longer in pain. FYI - I had originally tried to find a chair locally via eBay. I opted not to go that route because it was from an individual seller. I wanted the backing of the customer service from Seatingmind should something not be right. I am very satisfied.

I placed my order on Sept 3, was informed it would take at least 15 business days to receive shipping notification. It's now Sept 30, and still no shipping notification - well over 15 days. I'm beginning to think I will never get what I ordered. That said, I emailed customer service a week ago asking after the package and received a quick reply, but today - still no shipping notification and still no chair.

Fraud? Maybe too strong a word. I ordered a 650$ chair which they had "in stock" but a month later had not shipped. Reading back, every single email exchange involved them lying to me. I never got my chair but thank goodness for AMEX, I got my money back.

The chair arrived, two weeks late, in a box that was coming apart, made from two old boxes, loosely taped together. The chair itself was a Frankenstein collection of broken pieces of an older model of the chair I ordered, poorly assembled. The plastic backrest was bent forward and unusable. The arm rests were wobbly and unstable. It took two hours of disassembling the arm rests and a trip to home depot figure out which part was broken. After many photos and weeks of arguing over email, Lenna of customer support, eventually sent me replacement parts (all used, of course). It took me another two hours to reassemble the chair. Lenna offered me a 15% discount for my troubles, which was nice. And I'm grateful for that. But considering that the chair was falsely advertised as new, that SeatingMind substituted a poorly refurbished chair in a bait-and-switch tactic, that SeatingMind must know that it won’t be easy to return an 80 lbs. drafting chair, and that that there are a dozen complaints identical to mine, then I would say that it's just a matter of time SeatingMind is facing a class-action lawsuit.

I bought a new chair. But, I got a used one. Stay away

My chair came pretty quick. However 2 functions were not working. Customer service sent me do it yourself instructions to fix which required chair to be dissasembled. While I was able to perform the fixes because I am handy, this is POOR customer service. They told me to just send it back if I was not happy. There are better places to by Herman Miller Aeron chairs I'd stay away. Unles of course you want to pay hundreds of dollars for that you have to fix your self