SeatingmindReviews of seatingmind.com

I emailed support twice and never received a response. Couldn’t get anyone on the phone. Worst customer service I’ve experienced in literally years. EDIT: Snark from vendor below totally not appreciated. I put a review here to tell others to steer clear — you already had your chance and completely failed. I sure as hell did put my name and order number on BOTH emails. UPDATE: Finally got a response and was able to cancel the order. On the website it says 1-2 weeks to ship. It had been 19 days by the time I *finally* heard back from them and they said they could only guarantee shipping within 30 DAYS after that. So if everything had gone smoothly from that point (no guarantee it would) then that would mean them shipping nearly TWO MONTHS after I ordered. Are you f’in kidding me???

Trust pilot asked about my experience with this order. I don't know how to answer this when I haven't received the chair? Perhaps Trust Pilot should send its questionnaire after I have received the chair. I ordered it on September 22, and the website states that most orders are processed in 10 to 15 days, and I agreed to that condition. But, Trust Pilot asked about my experience, and I really don't know how to answer that question, when I have paid and haven't received the chair. Yes, it was easy to order the chair, I think, but this entire transaction is still incomplete because Seatingmind has not yet fulfilled its part of this transaction. So there is the info. After I receive the chair, I'll have an opportunity to change the rating

Great selection of Herman Miller chairs. Found exactly what I wanted at a wonderful price!

I ordered a Chair. Very easy to use, description is good. Prices seem to be the best around. Very anxious to get the chair now! The website is updated regularly I believe. The chair I ordered is no longer there. Excellent reviews.

Stay away from this vendor. Dishonest advertising. Poor shipping, reluctant return proceedure. I'd rather sit on the floor.

I ordered this August 30th. My credit card was charged. On September 7th, I received notification from UPS that my order was 'ready for UPS' and would be delivered on September 11th. I emailed several times with no response. I called last week and got two emails from Lauren, who stated she would contact the shipping manager to confirm that my chair would be shipped Friday or Monday. Today is Tuesday, no changes to the UPS status, no email stating when the chair will ship. I called again and left a message for the 'shipping manager' to call me. Here is the sad part, two days after purchasing, they send an email wanting a review, yet do not seem to timely respond to the status of the purchase. I will update if I hear anything back.

Order 20603. First I will say they will respond with a nice note that they are going to look into this with the highest priority. Then they will tell you there is nothing they can do because you disputed it. So you dispute, they have you send the chair back and then they keep your money. They are thiefs plain and simple. 10/11/2020 It took a long time, multiple emails, multiple bad reviews but I finally got my credit for the full amount. I am thankful for that.

I placed my order on 27th, Aug and I just received my chair on 23rd, Sep. It took me about one month to get my chair. What's more, the chair is very stink and dirty. I cannot get rid of them even after one-hour cleaning. Do not buy from them! Not a great experience. Stay away! =========== UPDATED The custom service is poor. I described this situation to their custom service and they just replied '???' for me.