SeatedReviews of seated.com

Response from SeatedJun 11, 2025

Hi Lori, Thank you for taking the time to share your feedback. We understand your frustration with the ticketing experience and want to clarify how our service works. Seated powers presale reminders by sending fans the presale password and purchase link, but we have no direct connection with the ticketing provider, in this case, AXS. We also have no control over ticket pricing, which is set entirely by AXS and the venue. When you contacted our team about the code not working, we immediately tested it by joining the queue and entering the code we provided. The code worked successfully and unlocked access to the presale tickets as intended. After confirming the code was valid, we suggested trying a different device or browser, which is the standard recommendation when fans experience glitches with any ticketing platform. High-demand shows often cause sites like AXS and Ticketmaster to experience technical difficulties and errors that are beyond our control. For ongoing technical issues with the ticketing platform, we recommend contacting the venue and AXS directly, as they manage the purchasing system and can provide specific technical support. While we completely understand your frustration with this experience, we believe the technical difficulties you encountered were with the AXS platform rather than our presale notification service. As the messenger providing presale access, we fulfilled our role by delivering a working code and link. We'd greatly appreciate it if you would consider directing your feedback to AXS regarding the technical issues you experienced, as they would be better positioned to address and resolve these platform-specific problems. Best, Team Seated

Response from SeatedMay 29, 2025

Hi Ken, Thank you for your feedback, and I sincerely apologize for the ongoing frustration with our verification system. I want to address your concerns directly. Throughout this process, we've been replying to your messages as quickly as possible and following up for additional information to diagnose the issue. We respond to support requests quickly and are committed to resolving this for you. Our system shows that verification codes are now being successfully delivered to your current number, but since you're still not receiving them, this indicates the messages may be getting filtered by either your carrier or your device's spam protection. We've provided specific troubleshooting steps, including checking with your mobile provider about potential blocking of messages from our short code and reviewing your phone's spam filtering settings. We've also manually sent you the presale code so that you can access the Billy Strings presale. Please try the carrier and device troubleshooting steps we outlined in our email and let us know the results so we can continue working toward a solution. Best, Danna @ Seated