SeatedReviews of seated.com

Response from SeatedMay 11, 2026

Hi Kurt, Thanks for reaching out, and we're sorry to hear about your experience. We want to clarify a few things. Seated did not sell or process any transactions for Lindsey Stirling VIP packages. Lindsey Stirling's VIP experiences are sold and managed by a dedicated VIP provider, not by Seated. What we do for Lindsey Stirling is power the VIP reminders, which let fans know when and where tickets go on sale. For anything related to your VIP package, including support questions or refund inquiries, please reach out directly to [email protected]. They'll be best equipped to help. If you'd like your Seated account and contact information removed from our system, just email [email protected], and we'll take care of it right away. We appreciate you sharing your feedback and genuinely hope you're able to get this resolved with the right team. Best, Team Seated

Response from SeatedMay 11, 2026

Hi Thomas, Thanks for the feedback, and we totally understand the frustration of missing out on a show you were excited about. For a bit of context: the notification you received was based on your preference to be alerted when artists are coming to your area. While we do power reminders for some of Bruno Mars's tours, we weren't powering the signups for these European dates, so the email you received was a general heads-up rather than early or exclusive access. For high-demand artists like this, shows can sell out very quickly once tickets are released, which is unfortunately outside of our control. For tours where Seated isn't powering the official reminder, following the artist directly on social media and signing up for their newsletter is a great way to make sure you don't miss presale codes or early-access opportunities. If you'd like to update your notification preferences or need help with your Seated account, just email [email protected], and we'll be happy to help. We appreciate you sharing this with us. Best, Team Seated

Response from SeatedDec 12, 2025

Hi Alison, Thank you for sharing your feedback about your experience at the show. We're genuinely sorry that issues at the door took away from what should have been an exciting night seeing your favorite band, especially after arriving early to secure your spot. We want to clarify a few important points: the tickets we provided were 100% valid, and the QR barcode on your PDF ticket was the exact same barcode issued to us directly from Ticketmaster. Other fans using the tickets for this event were able to enter without any issues. It sounds like there may have been some confusion at the venue's entry point about the barcodes, which are an accepted method for Ticketmaster tickets and were provided to us by the venue. That said, we understand how frustrating it must have been to be pulled out of line and sent to the box office when you were prepared and ready to enter the venue. For situations like this, our night-of-show support team is available to help resolve any venue confusion in real time. We wish you'd been able to reach out to us so we could have stepped in and advocated for you. We've processed a full refund for your Seated order, and you should have received an email with instructions on how to claim it. We appreciate you taking the time to write this review, and we hope this experience doesn't deter you from using us again in the future. If there's anything else we can help with, please don't hesitate to reach out. Best, Team Seated