Alison
Easy to get presale tickets, hard to get into venue on the day of the show
While Seated is a legitimate company and not a scam, they provided fans for a concert I attended with the wrong type of ticket delivery, causing issues with the ticket scanners and box office employees at the venue. They emailed us a "digital delivery" ticket with a PDF file containing a QR code, which the venue refused to scan because we should have been sent an actual Ticketmaster ticket. I got GA pit tickets and waited outside in line for 30 minutes because I wanted to be at the front of the pit for my favourite band, but we got kicked out of line and sent to the box office where I waited ~10 minutes for the attendant to figure out what Seated is and where the list of tickets was. Seated is a great option to secure presale tickets without the Ticketmaster b.s. but don't trust the delivery method for the tickets - especially if you have GA and are planning on lining up early for a good spot. Expect to spend time advocating for yourself at the box office.
Response from SeatedDec 12, 2025
Hi Alison, Thank you for sharing your feedback about your experience at the show. We're genuinely sorry that issues at the door took away from what should have been an exciting night seeing your favorite band, especially after arriving early to secure your spot. We want to clarify a few important points: the tickets we provided were 100% valid, and the QR barcode on your PDF ticket was the exact same barcode issued to us directly from Ticketmaster. Other fans using the tickets for this event were able to enter without any issues. It sounds like there may have been some confusion at the venue's entry point about the barcodes, which are an accepted method for Ticketmaster tickets and were provided to us by the venue. That said, we understand how frustrating it must have been to be pulled out of line and sent to the box office when you were prepared and ready to enter the venue. For situations like this, our night-of-show support team is available to help resolve any venue confusion in real time. We wish you'd been able to reach out to us so we could have stepped in and advocated for you. We've processed a full refund for your Seated order, and you should have received an email with instructions on how to claim it. We appreciate you taking the time to write this review, and we hope this experience doesn't deter you from using us again in the future. If there's anything else we can help with, please don't hesitate to reach out. Best, Team Seated