Jeremy L.
I will be completely honest
I will be completely honest - my initial opinion of Seated was not good. I had signed up for a fan presale for a concert I wanted to see next year. Got the email, got the presale code and reminder - I was ready to see one of my favorite bands! Then the tickets went on sale - I was able to login with the presale code, but then it asked for a verification code that was sent to my phone. I repeatedly tried to use the code and it never worked, kept saying invalid code. Tried resending code - no luck. Eventually it told me my phone number was invalid - which, well, that’s a new one! I thought there’s no way now I’ll ever get tickets to this show now and I was bummed. I then reached out to Seated when I thought all hope was lost and I have never been so pleasantly surprised by the customer service and support I received! The agent was extremely nice, apologized for the inconvenience, and then helped me navigate the issue until I was able to reserve my tickets! I’ve spent decades working in customer service and I know how difficult that world can be. I’m unsure of who helped me (no name was given) - but I’d just like to thank them for not only saving the day, but doing so in the most professional and courteous way possible!