ScubaReviews of scuba.com

I ordered over $2000 of scuba equipment from them. They shipped in multiple boxes and did not send all items and claimed they did. I notified them immediately and took photos of everything. They have continued to string me along and do absolutely nothing to fix the issue. They never sent my BCD which was part of a kit and they said it was delivered. I never signed for anything either. I have filed a claim with my credit card company and they have refunded my money even though Scuba.com would not. I will never order another thing from them ever. Terrible customer service and they charge you for items that you never receive. Not to mention if you think you are getting a deal with a kit they are ripping you off. They put cheap first and second stages on good regs and expect people not to notice. Bait and switch is what they are doing and not delivering product and charging you anyway.

Their prices are good, but I only recommend buying from this company if you know exactly what you want. Read thoroughly about their PFF Guarantee policy before placing an order. They charge for return shipping unless you exchange for a different size. If you want to return something because you didn't like the fit or design, for example, and don't want to exchange it, you have to pay the shipping. It's not like Amazon. The customer service reps, both in chat and on the phone, were not helpful and were unpleasant, as if they wanted to get off the chat/phone as soon as possible.

I just recieved my order (cressi wetsuit) and 1) they got my order within a day, and it fits well. 2) their support staff and website were quite helpful in getting me the right size. I appreciate it. This is my first order from the company and I will return and recommend it to friends and family.

I ordered three tanks and had to return one. The shipping company says it was delivered and provided proof. After a month of waiting for the company to "research" why I wasn't credited for the return they denied they received the item. Ultimately, they said to take it up with the shipping company and the time to file a claim with the shipping company had also elapsed. $450 lots but not forgotten. Most people were helpful trying to resolve the issue, but Callie S. was dismissive.

This company is amazing. Purchased a lot of gear that we ended up not using. They made the return process so very easy. No hassle. Will definitely continue to shop online with them. Have no idea as to why this populates as 'not happy'. Am quite happy

Do yourself a favor and don’t sign up. I have unsubscribed multiple times with no results. I contacted them directly and was told I needed to send them the email… uhhh what email would that be???? Total joke unless you like junk e-mail.

Avoid this company at all cost, recently bought a garmin descent mk2i with them and as soon as I received the box I notice that it was open, not the box for the package but the box of the watch itself, when I open the box I notice the the package didn’t look like the original package and it was missing parts that comes included with the watch, like the extension band for the wetsuit, after watching this I was going to tell them to send me a new one but I don’t trust the, this is a 1499.00 dollars watch to take the risk to buy with this shady company.. I will buy it somewhere else and never use them again!! Hopefully they will return my money or I will dispute with my credit card

I was OW certified with this company and have bought all of my gear with this Scuba.com. Such great experience with each instructor. Sales team is very knowledgeable and get you into a nice setup. Online there's a lot in stock and shipping was fast. Need to take my gear in to be serviced soon!