ScubaReviews of scuba.com

Ordered a prescription snorkel mask for our son, in preparation for a trip to Florida. Ordered 3 weeks early, to assure that we would receive it in time. Order kept getting delayed. Nobody reached out to me from the company, I always had to initiate contact. They assured me that it would arrive the day before we left and that they would overnight ship it to us (at their cost). Again I heard nothing until I called them, customer service rep said that the shipping department was closed for the night but that they could get it to me in 3-4 days.... mind you this is the day before we are supposed to leave. I’m so furious! Now my son won’t be able to snorkel, and if he does he won’t be able to see much. This company should NOT be in business. I would NOT buy from this company unless you have 6+ weeks to sit around, calling them, hounding them and still not getting your order.

second time that it took months to fix something. This time 2 tanks for hydros and 1 transmitter pod for battery replacement. 3 1/2 months later and no contacts or completion.. horrible customer service.

As others have mentioned, they inform you that the item is out of stock after ordering and communication and refund service is poor and slow.

They sell you stuff that is not in stock. Then the order just sits there. When you call, they offer to take off the "backordered" item, but still no shipping... Ended up cancelling

I have purchased from this business (SCUBA.COM) several times. In each case, I feel my efforts to buy - I'm not an expert - have been aided by sound technical guidance from and the "opinions" of the "instructor" with whom I was dealing. My most recent contact concerned a mask with missing parts; I called to ask about replacement parts. After viewing photos I sent of a mask strap assembly, Arthur, (my SCUBA.COM instructor) offered a new mask with expedited shipping to my vacation destination. I was able to add a back-up strap for a set of fins without incurring a shipping fee. I feel my experiences over several years demonstrate that SCUBA.COM offers sound support (without sales pressure), very good prices, prompt delivery, good communication (including identification of backordered items), and a willingness to stand behind the products they sell. I would recommend them (SCUBA.COM) to anyone.

In the past several weeks I've purchased two dive computers from Scuba.com. The first time I worked with Bob and this last purchase I worked with Arthur. What consistently knowledgeable people these are! They didn't beat me up to talk me into what I didn't want. They helped match me to what I needed. Oh yes, Scuba.com's prices smoked the competition.

Ok I've read a few negative issues but as of April 2017 I can't say enough good about these guys I ordered a few things for a scuba class I'm taking and two items were back ordered these guys not only upgraded the missing items but then two day Express it to me awesome

Don't use Scuba.com if you are buying anything you wear. They don't do free returns on anything unless it's a factory default. Sizing being off is NOT considered a factory default!!! If it's labeled a 10 and it fits like an 11, too bad so sad. There response: "It's Company Policy"