ScubaReviews of scuba.com

Over the last dozen years I’ve bought a lot of equipment from scuba.com. This was when they had their store in Orange County, CA which was close enough that I could pick up my orders if I were in a hurry. I recently ordered a used dive computer plus a transmitter, which the website indicated would be delivered in time for my upcoming trip. By the next day, which was Saturday, I hadn’t seen any movement, which was unusual from my past experience. I then learned the OC store is no more and the order was coming from New York, and the store was closed from 3 PM Friday until Sunday morning. I called Sunday and expressed concern the order wouldn’t arrive in time, and was ready to pay for expedited shipping. I was told it would be sent two day as I requested at no extra charge. Cool. Monday night I get a shipping notification that it was sent via ground shipping and will be delivered on Friday. Ugh, the night before I leave and no time to test it. The next day I get a notification from UPS that there’s a delay and it won’t arrive until the following Tuesday. Wednesday I call, and had the order cancelled. I decided to pay the extra $500 to order a new computer, as long as it can ship next day, and offered to pay for the upgrade. Unfortunately it was just shy of 4PM in New York so it didn’t ship until Thursday. I get the ship notification. Delivery will be next Wednesday, it was shipped via Ground service… I guess I don’t get a new computer for my trip. I never had these problems with orders from the old store, which is why I gave an extra star. Based on this experience, I won’t be ordering from scuba.com again.

Absolutely HORRIBLE customer service. I’d suggest buying gear on Amazon from Amazon. Not Amazon from scubadotcom or scuba.com. I purchased expensive wetsuits from Amazon through scuba.com and was suppose to have free return shipping (per the note in my cart) for each item. When I went to return them, scuba.com charged me $40 to return them! I contacted scuba.com and they told me I’m shit out of luck. They didn’t acknowledge that the products were put in Amazon’s system wrong. Going through my credit card for these liars.

Unfortunately, I have had very bad experiences with scuba.com. For a long-planned trip to NYC, I contacted them in advance to pick up an item in the store that is not available in Europe. The email correspondence was very slow, but in the end they helped me with the order and my credit card was charged. When I got to the store in NYC, I was in for a nasty surprise: the employee simply didn't process the order any further and the goods were not delivered from the warehouse to the store. No reply to emails, no apology.

Generally they are OK. Often orders are split up into numerous boxes which makes tracking shipments and processing returns a real undertaking. Also, many items are previously opened. Not used, but the packages appear to have been returns that they have shipped out again. Very little is done to them to give the appearance of "brand new". Their customer service line is staffed by people who use English as a second language. This makes communicating very challenging and often requires two calls. Their marketing is aggressive. If you shop on the site you will receive MANY follow-up emails regarding the products you have browsed.

Ordered a regulator form them and I should have been new, but when I received it it had clear signs that it was opened before and was also missing the owners manual. The regulator also had water marks on it. So call them up and explained it to them and come to find out they are now on back order so I have to wait even longer for the regulator and they would do nothing to try to make thing right.

I had days before a trip. On there website a wetsuit was listed as in stock. I ordered the suit, and a handful of other items next business day. I recieved a partial order and after wasting time on the phone was told the wetsuit was a "virtual" stock item. I have been on the phone 4 times now cancelling orders, tracking orders and getting refunds. SUCH A WASTE OF TIME.

I made two purchases with scuba.com Miguel was fantastic and provided exceptional insight and advices. Later I had to return some items, their customer service responded quickly via email. Highly recommend.

Saige, Charlie, and Jay were all excellent and your customer service was amazing as we tried several wetsuits. My wife was hard to fit buying a wetsuit, and your team were instrumental in finding her a suit that did the job and fit well. Really appreciated your shipping policies as we tried several wetsuits. THANKS SO MUCH!! Definately a 10 out of 10 experience!!