ScubaReviews of scuba.com

customer service(bob)contacted me and they are trying to sort out the problem i am changing my review

First, every order that is placed had some items that were on back order, some for month. No mentioning any back order on the website during the purchase process. Second, ordered an open box computer and it came defected. On the first attempt to start it - an error code for which tech support advised to return the item to whoever sold it. No one bothered to check whether the item was in working condition before shipping. Called scuba.com and instead of apology got a bunch of arrogant cr..p from the rep. I've planned to put a few thousands $$ order with them, too bad, it's gone with a different company.

order processing sucks but all is well when it arrives

I placed a small order (only four items) last Wednesday morning. The goods didn't go out on Thursday. They didn't go out on Friday. The weekend came and went with no change to the order status. Then I find out that Monday was no different. It does NOT take 4 working days to box merchandise for shipping. This company is quick and efficient to process PAYMENTS, but they are entirely inept when it comes to delivering service. And don't even get me started on their email communication. I intend to report this to Amazon, which scuba.com relies on for payment processing.

1) I ordered and they ran out of stock yet they took 1 week to inform me 2) they charge wrong shipping price. 3) they take forever to reply email 4) they don not provide solution to the problem they cause. 5) their reply is not customer friendly.

I have made my first and last order at scuba.com. I bought a diveknife and a regulatorbag. The reason why I ordered at Scuba.com was that I could get at titanium dive knife with no sharp end. The regulatorbag was available at diveinn as well, but they did not have that kind of knife at same price. This is when I found out that they charge a "Scuba.com International $250 Order Minimum Service Charge" on $25.00. What a fucking joke - i still pay extra for the freight, so why a international minimum order fee. I placed my order, I put my own adress as billing adress and my work adress as delivery adress. No word from scuba.com - I contacted the to find out that they where holding back my order, since delivery adress did not mach my credit card adress (suprise). That why you have a shipping and a billing adress. So I got it delivered at home instead. But my problems where not over. The 09-08-2012 23:22 I got an e-mail, saying they changed my knife to a regular titanium knife, with a sharp end, and I should contact them if it where a problem. At 02:51 10-08-2012 they shipped my order. So i had under 4 hours to contact them and complain about the change of knife and this is in the middle of the night. Poor poor and expensive service.