ScubaReviews of scuba.com

Check your sizing chart for this product it said to order a 3XL. I did receive a 3XL, however the actual size of this product was a L.

Twist valves not working well or just not working.

Disliked getting a mismatched pair of dive boots, which led to riding a size larger that didn’t fit. Liked your customer service person Reese who immediately understood what had happened and overnighted the right size before my scheduled dive trip. Unfortunately, because of the mess up the replacement shoes were not the color i wanted but made due with a different pair. Thanks Reese.

Item is back ordered and hasn’t shipped yet. Communication has been ok

Generally they are OK. Often orders are split up into numerous boxes which makes tracking shipments and processing returns a real undertaking. Also, many items are previously opened. Not used, but the packages appear to have been returns that they have shipped out again. Very little is done to them to give the appearance of "brand new". Their customer service line is staffed by people who use English as a second language. This makes communicating very challenging and often requires two calls. Their marketing is aggressive. If you shop on the site you will receive MANY follow-up emails regarding the products you have browsed.

Their prices are good, but I only recommend buying from this company if you know exactly what you want. Read thoroughly about their PFF Guarantee policy before placing an order. They charge for return shipping unless you exchange for a different size. If you want to return something because you didn't like the fit or design, for example, and don't want to exchange it, you have to pay the shipping. It's not like Amazon. The customer service reps, both in chat and on the phone, were not helpful and were unpleasant, as if they wanted to get off the chat/phone as soon as possible.

order processing sucks but all is well when it arrives