Scout & NimbleReviews of scoutandnimble.com

Response from Scout & NimbleDec 18, 2019

Hello Gabrielle, I apologize for the delay of the shipment confirmation. It looks like your order was processed and released to the freight carrier Zenith Freight Lines and we are just waiting for them to release the tracking number to us before you are sent your confirmation email. We are working on obtaining that information for you right now. We would anticipate that you will also be receiving a phone call by the first week of January to receive your order. Please do not hesitate to let us know if you have any other questions or concerns.

Response from Scout & NimbleDec 17, 2019

Hello Polina, I am sorry to see that there appears to a freight delay on your order. I do see that we've emailed you a few times about the freight on your order. Your order is showing that was released to the freight carrier on December 10th and that we are awaiting for the carrier to provide us with the tracking information in order to send you out your shipping notification. We will reach out to the carrier again tomorrow during business hours to see if we can get an update from them on the status. Again, I do apologize for the delay.

Response from Scout & NimbleDec 16, 2019

Hello Laine, I apologize for any confusion regarding the shipping of the item you purchased. The product you purchased states on the product page that it ships out via freight within 7-10 business days of your purchase. You placed your order on December 8th, and therefore under normal circumstances it would will ship out no later than December 20th. However, I am showing that your order actually shipped out much sooner on this past Friday. I am showing that a shipping confirmation email was sent out, but it may have landed in your spam folder, so I am going to resend it to you now. Please do let us know if you do not receive it again and if not, we will double check your email on our end to make sure that it was entered correctly. Thanks!

Response from Scout & NimbleDec 13, 2019

Hello Carol, I do apologize for any confusion. It sounds as though the 3rd party delivery company may have accidentally contacted you in error to schedule your delivery. We will reach out to them to find out for sure as we know that they do not have your order yet. As for your order, you placed your order on 12/02 and the chairs you ordered ship out via freight which takes 7-10 business days to ship. Currently, your order has been released to the freight carrier but they have not left the dock yet. Once they do ship out, it will take 1-3 weeks to reach your area, at which point you will receive a phone call to schedule the delivery with you. This is outlined on the shipping tab on the product page. https://www.scoutandnimble.com/products/britt-dining-chair-savile-flax?variant_id=ba7504c5-83b8-4cc2-98c9-b6d4b54cc6e9. You will be receiving a shipping confirmation email with additional details once the freight carrier has left the dock with your order. Please do not hesitate to reach out to us at [email protected] with any additional questions or concerns.