Scout & NimbleReviews of scoutandnimble.com

Honestly if I had the option to leave a zero star review I would! This company’s website is adorable and so cute and trendy. When I stumbled across it, I was excited to find a new home decor company that seemed to perfectly fit my style! I was specifically looking for a popular area rug that was out of stock or back ordered on several other websites. Scout and Nimble advertised as having two in stock! Exactly what I needed with a shipping time of 5-7 days. I ordered excited to get my new rugs. After being charged and 2 weeks of waiting I emailed customer service about shipping. A week later one of the two rugs shipped. It has now been over a month with 3 emails back and forth with customer service and I still have only received one rug. I have no update or shipping confirmation on when the other rug might expect to ship. I was told “no worries, sometimes our items ship separately, it is on the way” over a week ago. Still no shipping Confirmation update. I would not recommend this company to anyone. In the amount of time I have been waiting I could have ordered from a more reputable company on Backorder and would have received my items by now. This “cute” company with a trendy website has horrible shipping and communication issues. Look them up on the BBB better business bureau. There are several complaints along these same lines. So it seems to be a common theme for them.

Worst customer service/experience I've ever dealt with when buying furniture online both from a customer service standpoint and a delivery standpoint. I would strongly recommend looking elsewhere. 5/18 UPDATE from Scout & Nimble Response: There not being records of phone calls made to Scout & Nimble does not mean they did not occur. Also, I insisted both the day before the delivery and upon arrival that the chairs were not mine. The delivery driver insisted they were mine and I was on the purchase order and that he would not take them back and to deal with Scout & Nimble. This is customer service error #1. During the 2 months post purchase, the chairs sat in a room in my house and were forgotten about. Scout & Nimble finally reached out to have the chairs picked up 2 months later, upon which I promptly responded to help schedule a delivery date. Days later, without me having scheduled a date for pickup, a man in an unmarked white van showed up at my home multiple times without notice and came to my front door. I noticed it on my security camera as we were not home at the time. Scout & Nimble then decided to email me directly after and inform me that the pickup driver was the area and stopped by to pickup the chairs without notice, as which I had still not confirmed a pickup date. Scout & Nimble then proceeded to lie to me in an email stating that my garage doors were open and that’s why the delivery company decided to drop by, which was patently false as I have monitors on my garage doors. This is really the pit of customer service. Having unmarked vans showing up to your home without notice, lying about the reason for them being there, and when I let them know my discomfort with it all, they did nothing to fix it. I rarely comment on customer service as most everywhere and everyone I deal with is above average, but this was the worst customer experience I’ve ever had, and was because of an issue I inherited due to the logistical failure of Scout & Nimble to start.

Super helpful and timely responses from their team and a beautiful couch delivered! I purchased the Dylan sofa and it is awesome! We had a hard time finding the lefts because to ship the sofa, the legs are stored underneath the actual sofa in a zipper pouch, but the team was able to help me immediately and followed up with other parties of the delivery to ensure we got our legs. Super thankful, we purchase from store again!

Even though the floor lamp did not work out, after two different lamps, Scout's customer service was excellent. They were quick to respond, understood the situation, advocated with the manufacturer and brought a great resolution. Highly recommend Scout & Nimble.

I purchased a dining table, six chairs, and a round rug from Scout & Nimble. Having never ordered from the company before, I took the chance because their product lines are top notch. I can say without reservation that Scout & Nimble exceeded my expectations in every way. From their design team helping me narrow down rug selections, to their unbeatable prices (they were always lower than any other websites I checked), to their follow through with post-delivery questions, I could not be more pleased. When in need of a home item, Scout & Nimble is the first place I check now.

Love my Laredo Tables! It's looking gorgeous.Thanks!

Paige was amazing! She kept in touch with me throughout my purchase and when it looked like the items I wanted were out of stock, she dove in and made calls until she tracked them down for me! I could not be happier with the service I received or the items I ordered (which, by the way, were beautifully packaged to protect them during transport)! I will definitely shop with Scout & Nimble again!

Overall good experience. Communication is a little off with availability timing and delivery.