Scout & NimbleReviews of scoutandnimble.com

I ordered my new desk last year and knew it would be delayed due to all of the supply issues going on but really started to panic when the date kept shifting. I contacted their customer service and was connected to Diana who was absolutely amazing! Not only did she calm me down but she proactively reached out every 2-4 weeks to give me a personal update on the status of my order. She is what every company should look for when hiring for customer service roles. Her empathy, compassion and communication saved me from a breakdown and I am so happy I waited because this office furniture is beautiful!!

I was a little hesitant about ordering from S&N as I don’t personally know anyone who has purchased here before. It is also VERY hard to buy furniture online without seeing it in person, and having a no return policy makes it even harder. The coffee table I wanted was on pre-order so I watched for 3-4 months and made several inquiries with Diana until it was in stock. Diana always had an updated date and answered all of my questions about the product. Once it was in stock, I contacted Diana again to confirm, she emailed back with how many were in fact in stock and gave me a good estimate of shipping turnaround. I ordered the table. The table was actually delivered earlier than I anticipated which was great as I figured it would be delayed due to covid & how long it’s taking for truck deliveries. The 3rd party delivery company was great, super nice guys & they took the table to my living room vs the front door. It was in two boxes but extremely heavy so that helped tremendously. Later we set the table up & it looks great, all went well! I have since contacted Diana regarding a side table, again she’s been helpful & delightful. Side table is also on pre-order, so guess I’ll watch and wait again. Getting furniture during pandemic has been less than ideal but Diana definitely helped in making it go smoothly.

A bookshelf was lost on delivery, but Hayley was very quick to track it down for me and make sure we received it in a timely manner. A few days later, she checked back in to make sure we got it and were happy. Since she asked (No one every asks!) I let her know we were actually disappointed in the craftsmanship of the bookcase. She promptly handled the situation and we were issued a refund for a portion of the cost. I'm very impressed by her customer service -- she went above and beyond. Thank you, Hayley!

Great experience from start to finish!! I will definitely shop with Scout and Nimble in the future. Great customer service and everything was done in a timely manner. I’m so glad we found you on the internet.

Hannah was very informative and so polite!!

Bought a gorgeous end table that looks better than the pictures. Service was quite speedy considering the truck delivery schedules these days. All in all couldn't be happier. We will be buying more from Scout and Nimble.

I have ordered several different furniture pieces from Scout & Nimble and the customer service has always been stellar. However, what I'm really impressed by is how they've been able to maintain such a wonderful customer experience during COVID. I want to especially share a recent experience with Dianna Harris. I had ordered two small drink tables that were backordered and then were also affected by shipping delays. Yet, Dianna constantly kept me updated about the delays and made several calls to the delivery company to see when they might be able to deliver my pieces. Each time she got back to me promptly and was so kind. I'm sure that COVID has created so much stress for Scout & Nimble, but you would never know it. Dianna has been such a professional, and I will continue to order through Scout & Nimble because of customer service like Dianna provided, especially for large furniture items because this is what I'm looking for in a company.

I ordered the Suki Large Media Console Burnished Black. It arrived and during the delivery and install a screw broke off in the handle. I emailed customer service and explained what happen. Custome Service replied back stating that a claim would be filed with the manufacture regarding this. and that I allow 7-10 business days for this to be reviewed, I received a follow up email stating that the screw was on back order. Which I thought was a nice update. I received the handle and the screw a couple days later. I was very impressed with the customer service I received and how professional and courteous the service person was. I was pleasantly surprised that I received it so soon because the item I had asked be replaced was so small and insignificant. I am really enjoying the media console and I will be looking for more furniture on Scout and Nimble's website. thank you