Scout & NimbleReviews of scoutandnimble.com

Hello, I was disappointed because I missed the sale on the product I purchased. Otherwise, the purchase was smooth. Thank you!

First time orders with Scout & Nimble and we had to reach out to Customer Service for assistance for some tracking and damaged goods. We worked with Dianna Harris and she was absolutely wonderful to work with- truly the best customer service I've experienced. I feel like with people like Dianna working for this company- it eases my nerves in dealing with an online company in case anything else happens. But, overall the products were what we expected and look great in our home. I'm pleased with what we purchased and will purchase again in the future.

Hi! I love your site but it is so difficult for Canadians to buy anything! It doesn’t seem like you ship to Canada but it would be so helpful if you could at least have Canada as an option for billing address when you check out - was very difficult and time consuming finding a workaround since only states and zip codes were in the drop down. Thanks!

I would like to publicly thank Hayley and Diana for the professional and pleasant customer service I received. With shipping/delivery delays and losses all beyond their control, they were able to keep me informed during the long wait for furniture. The office furniture I ordered was delivered and looks great. Thank you!!!

I ordered the Elena Sideboard & Hutch back in November 2021 and finally received it at the beginning of February 2022. It's a gorgeous product in person, but unfortunately, the quality of some of the parts was not as expected and I reached out to customer service. Diana Harris has been in constant contact with me over the last 2 months (Feb-Mar) to sort out replacement parts and eventually a reimbursement with/from the supplier. She was incredibly patient & understanding and reached out as soon as she had updates available. I really felt like I was being taken care of and heard. Because of their great customer service, I will be perusing in the future and hopefully finding my next statement piece at Scout & Nimble.

I can't say enough good things about my first experience working with Scout & Nimble! At a time when everyone is overloaded and backordered and overworked, S & N was a true standout in showing how much communication is key. We had a house under construction when COVID hit and have experienced every furniture delay and frustration there is out there right now. My desk took awhile to arrive- as was very clearly communicated to me when I ordered it- but as the date neared and I was checking on the shipping status, Diana Harris was an absolute angel to work with. She was professional, communicative, timely in her responses! Her easy communication meant my anxiety over the delivery was nonexistent and, after years of dealing with this, I truly could not be more grateful. This was my first order from Scout and Nimble and I am already looking forward to ordering more from them based on this experience. In fact, my experience was SO positive that I reached out to Diana and asked her to let me know who I could tell about this- because it is that rare! Thank you again!!

Amazing customer service. Very knowledgeable and responsive.

If I could give this company 5-stars I would but unfortunately it just wasn't the case. The item overall is amazing but it took 11 months to arrive. When I purchased the item it was suppose to ship within 3 months-that's fine. When it did arrive (I would imagine directly from the manufacturer) it was clearly returned previously. It's a 160 lb dining room table that had dents, scratches and looked terrible. These things happen and that's again fine. My issue is more the lack of approach thereafter and the things that they could have done to improve this situation. The table had to be picked-up which I feel like if an item is damaged they should have a service for heavier items that they will remove it from your house. I believe it took 2-3 weeks for it to be picked up and it's a beast to move. I was then told that replacement would be another 3 months - again that's okay. Each time though I was the one who had to reach out to inquire. December rolls around (the month I should get a shipping notification) and nothing. Finally in January I reach out and they said it's shipping. Great! Waited 4 weeks until I had to reach out again because I've heard nothing. What I think happened is that it sat at the shipping hub for that entire time. It get finally gets delivered sometime in late February. It's in great condition but it's missing the screws to assemble. I email and ask for them to arrive within a week (they had the table listed as in-stock so it shouldn't be hard to get that box of screws) and I don't think I'm being too unreasonable. It took about another three weeks for that to arrive. I like the idea of Scout and Nimble, but I've been an avid buyer from Studio McGee, LD Shoppe, Lindye Galloway and Amber Interiors and they communicate things much more efficiently. I don't believe they have strong relationships with their manufacturers and that's why they weren't able to address the issues more promptly. I'm not one to ever ask for a discount but in this circumstance of 'jumping through hoops' to better retain those customers and increase that repeat business they should have offered an X amount of percentage back, provided a future small discount or had the delivery company assemble the table - just for any customer in general. Those small things would have kept me content and I would have been a repeat customer but how things were handled just didn't impress me and I won't be back.