Scout & NimbleScout & Nimble is an online retailer specializing in furniture & home décor serving working interior designers and design enthusiasts, alike. With a wide selection of products from top designer brands & shoppable designer rooms for every style, Scout & Nimble is a one-stop shop for those looking to bring beautiful, polished style into their home.
Scout & Nimble (scoutandnimble.com) has 639 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Peter K.
The on line system would not honor the discount I was given. So I had to call. My first call I was put on hold for about 4 minutes. Then I was told to send an email and I was told goodbye. So I wrote an email. Then I decided to call back and this time the call was answered. The assistant gave me the discount.
Kelly R.
While there may have been a few issues with the actual product my client received- the support team at Scout & Nimble went above and beyond to correct it. Diana was so helpful and responsive- she made the whole process run smoothly.
Julio O.
Originally ordered a console table that showed in stock. Only to receive emails that it was backorderd after i purchased and shipping date keeps changing. A month later still waiting. I was told today i couldn't cancel the order or return the table. So my advice is not to purchase from the company because you dont know when you will truly get it or if you even will like it. And no returns!
Response from Scout & NimbleAug 5, 2022
Hello Julio, I am sorry to hear that you've had a negative experience with your order. In looking into your order, it appears that it was placed on July 17th, and that you did speak with one of our customer care specialists today who notated that the item is in stock and was released for shipping. In checking into it a bit further, it does look like it did ship out with the freight carrier today and I also see that you were sent a notification regarding the shipment. As for order cancelations, we do allow an order to be canceled prior to the order being prepped for shipping. In your case however, your item had already been released for shipping and was loaded on the carriers truck which is why it was too late to cancel. Please let us know if there is anything else that we can assist you with. I apologize again for any inconvenience on your order.
Loree K.
Although my table arrived damage from shipping issues, Diana was extremely helpful with instantly refunding my account and filing all the paperwork with Fed Ex. Diana was wonderful to work with and made me feel that my experience was very important to her. I will shop with Scout & Nimble again because of the service Diana provided.
Allison H.
I had a great experience. The chairs I bought are beautiful, and a better price than other websites. Customer service was wonderful as well. I will purchase from Scout and Nimble again.
Sarah B.
Outstanding and responsive customer service!
Kirsty H.
We reached out for help with delivery of our item & our customer care associate was extremely helpful and accommodating! She was thorough and diligent with her follow-up to make sure we were taken care of and completely satisfied. Exceptional customer service is hard to come by these days - we will definitely continue to shop at Scout & Nimble first because of our great experience with them!
Amanda S.
Couldn’t recommend this company more! Shipping was fast and customer service was a pleasure to deal with, and truly went above and beyond to help out when a piece of my order was not included (which was the manufacturer’s fault, not theirs). I will be shopping here again!
