Scout & NimbleReviews of scoutandnimble.com

The drawers of the Four Hands dresser were out of alignment and rubbed against the frame. Scout and Nimble sent someone out to remedy the issue. Email communication and phone communication was great. They were responsive and definitely a company that I would buy from again.

I was sent a coupon code, but the items in my cart weren’t included. If you’ve got the algorithm, I’d prefer not to be sent codes that don’t apply to my cart.

Marketing is well done, & I have enjoyed your newer formats of marketing your wide variety of product lines, as I follow them fairly regularly. Display in Store is always impressive & so very appealing, Communications w/ Staff Members has been VERY professional &satisfying, I enjoy your instore sale events & hope that they will continue in the future. Overall experience has been awesome with the several purchases I have made from Scout & Nimble!

I was SO impressed with the customer service I received from Kileigh! I needed help with a return (which was entirely my fault because I had ordered the wrong size), she went above and beyond to reroute the items back to S&N, follow up with me several times to keep me updated, and issue a store credit so that I could reorder in the correct size. This was my first time ordering from S&N and I will definitely be a repeat customer!

We've had a great experience working with Scout & Nimble on our recent projects. Their lighting selections are consistently high-quality, stylish, and well-suited to a variety of architectural styles. Communication has been smooth, with prompt responses and a clear understanding of our timelines and needs. They’ve been reliable with deliveries and flexible when last-minute adjustments were required. Overall, they’ve been a valuable partner in enhancing the final look and feel of our builds.

We ordered a ceiling fan from Scout and Nimble. We didn't want one from one of the box stores that looks like the same in every house. We found one that looks unique and fits our space wonderfully. It also operates exceptionally, it is smooth and almost silent. We love it and would recommend anyone who is looking for a different look to check out Scout and Nimble!

Update 6/3/25 we recieved the replacement set. One was broke this time but luckily wasn’t the one I needed. Kinleigh, was extremely helpful in rectifying the situation and very communicative during the process! Pictures are wrapped very well for shipping, however the first pic packaged is the one that arrives broken, manufacturer may need to make some adjustments. Thank you for making this right! Picture arrived with broken glass. Have sent everything requested of me, pictures of broken glass, packaging, us unboxing the pictures. It’s been one week now, can’t get an email or call back regarding how you will rectify this. At this point I would not recommend or purchase from this company again.

Any review that praises customer service is fake. God help you if you need to return an item. No Chance they answer the phone . They will make it as difficult ( and expensive ) as possible to return nothing.