Scout & Nimble is an online retailer specializing in furniture & home décor serving working interior designers and design enthusiasts, alike. With a wide selection of products from top designer brands & shoppable designer rooms for every style, Scout & Nimble is a one-stop shop for those looking to bring beautiful, polished style into their home.
Scout & Nimble (scoutandnimble.com) has 639 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
scoutandnimble.com
Website
scoutandnimble.com
Category
Furniture Stores
Location
Columbia, Missouri
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 18% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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My loveseat was delivered with what looked like a large rub mark that occurred during shipping. The Scout and Nimble team worked with me to offer a discount on the product and they also sent a furniture repairman to see what could be done. I’m glad I took the offer because the repairman did a fantastic job. Thank you to the S&N team for facilitating! They were always responsive and helpful throughout the process and made sure I was happy with the outcome.
AM
Anna M.
Great customer service
Great customer service! My lampshade was damaged in the delivery process. I worked with Kileigh in customer service, and she resolved the issue right away and followed up to ensure I was happy with the results.
AL
Ali
Even though my order was initially…
Even though my order was initially delivered incorrectly, the customer team went above and beyond to make it right. They made sure the correct item was delivered quickly and arranged for the wrong item to be picked up without any hassle. Honestly, mistakes happen, but the way they handled everything made a huge difference. The two girls I spoke with were the sweetest most helpful reps I have dealt with when ordering online. They were kind, professional, and genuinely cared about getting this sorted out. Highly recommend based on their amazing service!
CK
Cy K.
Great customer service
Great customer service! It’s nice to actually be able to easily speak to a person without jumping through hoops. Thank you Killie for your assistance today.
CU
customer
DO NOT ORDER FROM THIS COMPANY!!!
DO NOT ORDER FROM THIS COMPANY!!!! DELIVERY TIMES ARE HIDDEN AND MISLEADING. MUST CLICK ON A LINK, SCROLL TO BOTTOM OF PAGE AND FIGURE OUT YOUR SIZE OF PACKAGE TO KNOW, WITHIN A 4-WEEK WINDOW WHEN IT WILL BE DELIVERED. UNSCRUPULOUS.
I ordered a mirror online on April 14th, expecting delivery, in at least one week. I found out, only be clicking on a "Shipping Information" link to their website, and scrolling down the page, that it will take 10-15 business days to process and another 2-4 weeks for delivery. They only give you 24 hourse to cancel the order and now I will be out of the country when it arrives.
I called customer service and they said they could not cancel the order, although it takes them 10-15 business days to process it.
Response from Scout & NimbleApr 22, 2025
Thank you so much for taking the time to share your feedback. We're truly sorry to hear about your frustration and completely understand how disappointing it can be when shipping timelines don’t align with your expectations, especially when you're preparing to be out of town.
To clarify, our shipping and processing timelines are listed directly on the product page under the “Shipping” tab, so you do not have to figure out what shipping type to look for. We also offer a more detailed explanation on our Shipping Information page for those looking for specifics! We do our best to make this information as accessible as possible before checkout, so there are no surprises.
Regarding your order placed on April 14th, our cancellation window is limited to 24 hours for in-stock items because we begin processing orders quickly to avoid delays. When your request came in on April 21st, the item had already been processed, packed, and loaded onto a trailer. Since these trailers carry multiple orders and follow a tightly scheduled route, we unfortunately aren’t able to remove individual items once they’ve been staged for shipment.
We completely understand that this timing may not work with your plans, and we’re so sorry for the inconvenience. If there’s anything we can do to help coordinate the delivery while you’re away or support you in any other way, please don’t hesitate to reach out.
Warmly,
Scout & Nimble
AA
Alexis A.
Love Scout and Nimble!
Scout and nimble has provided a ton of decor and furnishing for my personal house and clients! They are always responsive and quick to address any issues! Love working with them!
MB
M B.
I wouldn’t shop anywhere else
I wouldn’t shop anywhere else. Being in the design industry, I have trade accounts with many different companies. Between the pricing I receive and the immediate support response time, this company is hard to beat. This is now my 4th order I’ve placed with Scout & Nimble over the past several months, and other than 1 of the several items I’ve ordered showing up damaged, that they immediately replaced, all other experiences have been better than expected. Thank you Hayley for the assistance today!
Response from Scout & NimbleApr 7, 2025
Reading this kind of feedback is exactly why we do what we do, thank you! It means so much to hear that even with all the options out there (especially for someone in the design world!), you’ve chosen to come back to us time and time again.
We seriously appreciate you and can’t wait to be part of your next project!
Scout & Nimble 💗
SD
Steve D.
Not good....
Purchased the item in Oct and they had a promise date of November. Which turned into Dec. Which turned into Jan when they took payment. But that turned into Feb. Over promise and under deliver. No proactive calls. I reached out to some of the leaders there including the owners via social media. Nothing. Would never spend a nickel there. the worst on line purchase experience in my life.
