DG H.
Be warned
I ordered a bed on February 21st which was presumably in stock, and my credit card was charged immediately. I contacted customer service several times afterwards for an update and always had to leave a message (no one answers the phone) - I did receive an email response and was given a vague "late April" delivery date with the explanation that freight items take "6 to 9 weeks" for delivery. (Therefore be warned if you're expecting an in-stock item to arrive sooner than 2 months.) On March 15th the item status was changed to "backordered" and no one emailed me to advise - I had to find that out myself by going online. To date, I still have no idea if or when this will be delivered. This is no way to do business & I have no choice at this point but to cancel the order and request a refund. Unfortunately I have nothing to show for the six weeks I've invested with this company thus far, and have to start all over with another retailer. What a shame. UPDATE: All I wanted was a delivery window, which this company claims it cannot provide. I canceled the order on April 3rd, placed a new order with a different company (who gave me an estimated delivery date without issue) and I have already received a new bed, with white glove service. (Yes, "mid" and not "late" April). Scout & Nimble, however, has not refunded my credit card to date (April 17) as it presumably takes them "10 to 15 business days" to do so. While I assume they'll act in good faith and refund me eventually, just note that the only speedy thing done here was the inital charge to my card. Everything else has been frustratingly slow. Again, you've been warned.
Response from Scout & NimbleApr 3, 2025
We sincerely apologize for the frustration you experienced with your order. We completely understand how disappointing it is to expect a smooth process and feel left in the dark. To clarify, your bed was in stock at the time of purchase and remained so throughout. It was actively processing for shipment and still on track for the late April delivery timeframe provided. Since this was a freight-shipped item, an exact delivery date wouldn’t have been available until the carrier contacted you once it arrived in your area. That said, your feedback is invaluable, and we will continue working to improve our processes. We truly appreciate your time and consideration, and we’d love the opportunity to serve you better in the future. If there’s anything we can do, please don’t hesitate to reach out to your customer care representative! Scout & Nimble