Scout & NimbleReviews of scoutandnimble.com

Response from Scout & NimbleSep 12, 2025

Thank you so much for your kind words and for recognizing our team’s efforts! We’re thrilled to hear that Hayley’s support made your experience smooth and reassuring. Your understanding of the process and appreciation for the work behind the scenes means a lot to us. We’re grateful you chose Scout & Nimble and look forward to helping you again in the future! Scout & Nimble💖

Response from Scout & NimbleSep 9, 2025

We’re very sorry to hear how frustrating this experience felt for you and truly regret that the buffet arrived damaged. That is never the experience we want for our customers. For clarity, when your order was placed, this item was listed on backorder with an estimated availability of late July to early August. The buffet did arrive in stock during that timeframe and was shipped promptly. Unfortunately, the piece arrived with issues, and we worked with you through our claims process, which ultimately resulted in a return and full refund. Your refund was issued on August 21st, so it should already have been received. We have also emailed you with your refund receipt for your records reflecting this. Please feel free to reach us at [email protected] if you have any further questions! We deeply appreciate your feedback, and we’re truly sorry again that this experience did not meet your expectations. Scout & Nimble

Response from Scout & NimbleSep 9, 2025

Thank you so much for your kind words! We’re thrilled to hear you had such a great experience with our team. 💛 Scout & Nimble

Response from Scout & NimbleSep 9, 2025

Thank you for your wonderful feedback! We’re so glad our team was able to provide helpful options and resolutions for you. Scout & Nimble 💖

Response from Scout & NimbleSep 2, 2025

Thank you for your feedback! We truly appreciate you taking the time to share your thoughts with us. We understand how frustrating shipping costs can feel these days. For small parcel orders under $300, we use a flat-rate shipping model of $19.95. This rate is actually a cap, meaning if a carrier quotes us a lower shipping cost (for example, $12), we’ll pass that savings directly to our customers. In this case, the actual FedEx cost to ship your candlesticks was higher than $19.95, so you were only charged our capped rate. For future reference, we do also offer free shipping on all orders over $300! We’re grateful for your order and your feedback, and please don’t hesitate to reach out if you have any further questions, we’re happy to help. Scout & Nimble

Response from Scout & NimbleSep 2, 2025

Thank you so much for your kind words! We’re thrilled to hear that Hayley was able to assist you quickly and that the repair process went smoothly. Providing helpful, timely support is very important to us, and it’s wonderful to know that your experience reflected that. We truly appreciate you taking the time to share your feedback and are so glad you’re enjoying your piece! Please don’t hesitate to reach out if we can ever be of help again in the future. Scout & Nimble 💗

Response from Scout & NimbleAug 27, 2025

Thank you for sharing this! We’re so glad to hear Hayley could provide quick support and follow-up to ensure everything went smoothly. We truly appreciate your feedback and look forward to assisting you again in the future! Scout & Nimble 💖

Response from Scout & NimbleAug 27, 2025

Thank you so much for your kind words! We’re thrilled to hear you’re enjoying your chairs and that our team could quickly get everything taken care of for you. Your support means the world to us, and we look forward to helping you with your next home project. Scout & Nimble 💗