Charles SchwabReviews of schwab.com

My mother died leaving me her portfolio managed by Schwab while I lived in China. This portfolio is in the high six digits and since I was overseas, other relatives had ample opportunity to commit all kinds of fraud on her accounts and changed the account address to theirs. They received and cashed dividend checks for tens of thousands of dollars and when I found out I contacted Schwab. One would think fraud on an account this size would be taken seriously and that they would be sure to change all the information or at least lock the account. The checks continued to go to the relatives and Schwab put me through a labyrinth of useless paperwork and bureaucratic nonsense even after my attorney contacted them. After all the paperwork and zero help, they decided that they would do nothing about the checks that were cashed and this decision was final. I moved the account to Wells Fargo, who actually pay attention to my account. The man in charge of the account (who I previously never heard from) decided to call me at an unreasonable hour in my time zone and proceeded to yell at me, bringing me to tears because this whole experience was very traumatic. He was genuinely clueless and upset that I moved the account when he did less than nothing to service that account. Hope he got fired. They still send me mail now asking me to open an account.

I am filing a complaint with FIRNA against Joseph Clifton and Schwab. Terrible handling of my investments.

This is a disaster of a company. For months they continuously tried to close several of my accounts over and over. They never investigated why this happened or offered any explanation. I got the feeling there isn’t a single employee who knows what they are doing. Usually the responses I get from my messages show a complete lack of financial knowledge. Do yourself a favor and avoid these clowns.

I actually like Schwab a lot, and I feel more comfortable having my money there than almost anywhere else. They don't make much money off of me. For a while they were trying to get me to use their advisory services (cha-ching!), but after I asked them to stop, they did. So I've been a customer for years, and will be for the foreseeable future. Having said that, I find it stunning that there is even a single employee of Schwab who doesn't know what a rate of return is. My Portfolio Performance page clearly shows an 80% total return from 2017 through 2022, but is labelled "Rate of return". If I had actually had a rate of return of 80% - that is, growing my portfolio by 80% on average every year - I'd be sipping a fruity drink on a beach somewhere.

My experience with Charles Schwab is thorough, easy and five star quality. I love that I can pick up a phone and speak to a representative 24/7. I've used other companies for my fund management and when they reduced their person to person service I ran into delays in expeditious responses.

I tried working with Charles Schwab with regards to a trust. Wheb their attorney got involved it started with one delay after another. A year later we were no farther then when we started, he would ask for documentation, we would provide him with the information and it would be weeks (6-8) for him to respond, I final got so frustrated with him I withdraw the money and transfer the trust to another institution. Charles Schwab is not a customer friendly company, it is beyond me how they stay in business. Their attorney wanted paper work that had nothing to do with the trust then asked for people to sign document's that had no association with the trust. It was like he wanted to be the big man on the block. I finally got so frustrated with them (him) I pulled the money from Charles Schwab, that is when they finally called and asked what they could do to maintain the relationship. They cost us, the trust thousands of dollars in attorney fees 14 months of time to no avail. All I can say is stay away from Charles Schwab .

Went through whole process of opening an account and transferring assets from one broker to Schwab and before they completed their application review of my opening of a intelligent portfolio they closed the account thus causing my funds to be held in isolation… very frustrating with the process that they have put me through. After all in good faith I tried to open an account with them and they in turn closed it without even a notice. Very unreliable and untrustworthy.

I've been investing in stocks using this site for a couple months now. The User interface can be a bit confusing at times, but their customer service is quite helpful and makes up for this.