Charles SchwabReviews of schwab.com

Where do I begin? How about a rude, crude, obnoxious bumpkin for a service rep on the phone. I wanted to reestablish my old Ameritrade account with Charles Schwab and boy was that a mistake. I called up customer service and after the obligatory identity questions I was greeted with a grumpy, bitter woman who has no business pretending to be a good csr. I simply wanted to reestablish my account so I could trade and all I received was the third degree and a sorry attitude. The rep made me feel like I was putting her out just because she could not effectively identify me with stupid, inane questions. I made a big mistake calling up this company and asking for help. It is Fidelity for me for my investment needs after this treatment. Charles Schwab is the pits.

I opened a brokerage account with Charles Schwab to take advantage of a promotion that promised $101 for new accounts. After making the required deposit, I expected to receive the bonus, but I was then told that I had to unfreeze my ChexSystems account—a requirement that was never mentioned when I signed up. It’s important to note that ChexSystems is not directly linked to a brokerage account, so this felt like an unnecessary and misleading hurdle. I had already fulfilled the promotional conditions, yet I still haven’t received the bonus. When I contacted customer service, they gave me inconsistent and misleading information about when the bonus would be credited. It’s clear that they are just making excuses, and the whole situation seems like a bait-and-switch. I want to advise others to be very cautious about Charles Schwab's promotions. Their customer service is unreliable, and the process feels like a trick to get people to sign up without delivering on the advertised offer. This experience has left me deeply dissatisfied, and I can’t recommend Schwab to anyone looking for a trustworthy brokerage.

Rude and Crooked for profit. I was with TD Ameritrade. I am a credit spread trader. I can establish a trade with $150 worth of risk and $1200 profit potential with my strategy. Scwhab will not let me trade spreads, claiming the risk is to great. While also allowing cash secured puts and the like which truly do have maximum risk. I have been insulted. I have been cut off, put under review and I have never even had a loss on one of these trades of more than $100. While I have lost plenty using their acceptable strategies. Option buying, and stock buying. I hate Schwab. Please go somewhere else, don't get tied up with these crooks.

This company is bullshi. And raciest. The fraud department only calls one time to verify checks coming from your previous employer, if the bank doesn’t respond or picks up, Charles Schwab who banks with Chase Bank will say your check is fraudulent and they will lie to you and say they sent the check back to you when it’s really going back to ex employer. L It’s only supposed to take 5-10 business days. It’s been a month now and still NOTHING! Fuc Charles Schwab, I’m in debt now, and lost my place because of this bullshi. Guess you have to be rich white person to get any truth out these company. Just lies after lies. If I can take away the one star I would. If you have an old employer with 401k I advise no black people to deal with these racist mfs.

the worst company I had ever dealt with. They release their clients information, ignoring any privacy laws. Not only will they release clients information, they will release all information if you are ever associated with any accounts there without any provocation. Do not trust them

This CTO should resign and work at the janitor office, cleaning dung as practice. Dumb UI as well. And worst quote ever!

Just trying to open 2 accounts... taken over a month... it won't allow me to do it online, had to mail in paperwork Schwab e-mailed me. I do not hear anything for 10 days until I call back and ask if the account is opened, they say that 2 documents were not submitted... WHICH THEY NEVER SENT ME! I fill out the extra 2 documents and FAX them in (which is required or snail mail as they cannot take an e-mail and the account won't accept an upload) and then I hear nothing! I call back again a week later and they say 1 account is opened but to wait on the 2nd one. BUT I CANNOT FUND the open account where it says "FUND ACCOUNT" on the website. I call back and they say no I have to fill out a form which they e-mail me. Meanwhile, I get a letter saying the the 2nd account is open, but I cannot log into it. I call back again and they say its because I left the administrator line blank WHICH THEY TOLD ME TO DO ON THE PHONE! So then they say they will change the administrator line to my name and tell me to call back the next day and ITS STILL not done! They say it takes 1-4 days to process the account so it will open online, but IF I REQUEST IT, they will EXPEDITE IT. .... Total CHAOS, bad info, incompetent staff... heading over to Fidelity... sigh...

There is a huge tendency to do better because the current services being offered is far from below standard and now my head -er is a direct contrast to this with a guarantee of quick reimbursement .