Charles SchwabReviews of schwab.com

If there were no stars that is what you would get. You have representatives of your company sending out massive numbers of spam texts. I've asked nicely and it obvious you couldn't care less!!!!! I AM FED UP!!!!! am at 613-875-5600 - Take me off your spam mail now NOW!!!!!!

I was trying to login today, the app would not let me login to my account, but diverted me to a medical alert option, I asked if there was some way to log in today, they said no. Then when transferring me, they disconnected me. So no service today at Charles Schwab. I would go back to TD Ameritrade if I could.

All good, no issues. Great company.

Great customer service

I was on TD Ameritrade until Schwab took over in May of 2024. Since then there have been 17 times when I couldn't logon.

Their systems is a joke. and app show different account value DAILY. vanish reappear randomly. Estimated income ignores a major holding, making it useless. BullStahs. even they paid accurately-just took hours. Schwab can't track basic math.

I expected better from a company like Charles Schwab. I was left on hold for over 6 minutes during a support chat, only to be told the agent was “talking to another department.” Then they disappeared again for another 5 minutes without any update or apology. When I expressed my frustration, I was met with vague responses and no real accountability. I asked direct questions and even hinted at escalating the issue, but nothing seemed to prompt urgency or concern. It felt like I was being ignored or deprioritized. For a financial institution that’s supposed to value trust and transparency, this experience was anything but. I’m seriously reconsidering my relationship with Schwab. If this is the level of service they provide, I worry about how they’d handle something truly urgent. Agent Anthony S.

I reluctantly was transferred to Schwab when they purchased TD Ameritrade. TD Ameritrade has the best platform for investors called Think or Swim. This is the only reason why I stay with Schwab. I never know how much my accounts are up or down for the day and what my account value is because Think or Swim, their website and the app gives me all different values when my positions go ex dividend. They also do not pick up one of my high yielding positions on the estimated income tab, therefore giving me a false number. You would think after all these years that Schwab would have their act together. They suck!