ScholarTrip Reviews | Read Customer Reviews of scholartrip.com

ScholarTrip Reviews | Read Customer Reviews of scholartrip.com

ScholarTrip reviews

193 approved reviews, newest moderated first

Mike
Feb 23, 2024
Great response time (within an hour)…
Great response time (within an hour) for requests and resolving issues: 1) Perliza for changing my airline millage number; 2) Mellan for booking aisle seat assignments for my return flights (all full) when the airline app wouldn't. Thanks to you both for a great experience. I've already recommended scholartrip.com to two people with upcoming trips.
Response from ScholarTripMay 30, 2024
Dear Mike, Thank you for your kind review! We are pleased to hear that you appreciated our timely service. Ensuring that we meet our customers' needs promptly is very important to us, and your feedback means a lot. We look forward to serving you again soon! Best regards, Scholartrip Team
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Tonya J.
Feb 21, 2024
Exemplary Service: Navigating Flight Changes
I had an amazing experience with ScholarTrip's customer service! Ms. Fiel, their representative, went above and beyond to assist me. She showed remarkable patience and expertise as I navigated multiple changes to my international flights. Not only did she meticulously research alternative flights and airports to ensure seamless connections, but she also had to liaise with other airlines as ScholarTrip is a third-party service. Despite the potential 24-hour response time, Ms. Fiel managed to provide me with updates within just an hour or so. Her dedication and efficiency truly made a world of difference for me. I will continue to use ScholarTrip for my future travel plans.
Response from ScholarTripMay 30, 2024
Dear Tonya, Thank you so much for your glowing review! We are thrilled to hear that you found our service exemplary. Providing top-notch service is our mission, and we're delighted that you experienced it firsthand. Your satisfaction is our ultimate goal, and we're grateful for your kind words. We look forward to serving you again soon! Best regards, Scholartrip Team
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Teresa L.
Feb 19, 2024
I was nervous about out booking and had…
I was nervous about out booking and had questions the customer service people were great. I worked with two agents one was Judy and she was fast with a response I have not experienced my flight yet but so far so good!
Response from ScholarTripMay 30, 2024
Dear Teresa, Thank you for your wonderful review! We are delighted to hear that you found our team to be responsive and prompt. Providing timely and efficient service is very important to us, and your feedback is greatly appreciated. We look forward to assisting you again in the future! Best regards, Scholartrip Team
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Joey P.
Feb 17, 2024
Great Travel Booking Site
Angelica helped me confirm a last-minute flight super quick. She was a total professional and the booking was confirmed within 30 minutes.
Response from ScholarTripMay 30, 2024
Dear Joey, Thank you so much for your 5-star review! We're thrilled to hear that Angelica provided you with excellent service. Our team strives to offer the best experience for our customers, and your kind words are greatly appreciated. We'll be sure to pass along your compliments to Angelica. We look forward to serving you again soon! Best regards, Scholartrip Team
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David P.
Feb 9, 2024
I love a company that has good customer service
I accidentally came upon this company when searching for airfare. I initially went for another company but they gave me hard time. But I was pleasant that i went with scholartrip as that it was solid decision. After i used their easy to use booking page. I called them the next day and got ahold of Joselle. Then made the process easy for me and booked my tickets.
Response from ScholarTripMay 30, 2024
Dear David, Thank you so much for your wonderful review! We are thrilled to hear that you were pleased with our service. Providing great service is our top priority, and your positive feedback means a lot to us. We look forward to serving you again soon! Best regards, Scholartrip Team
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RF
Feb 1, 2024
Difficult Experience
They sold us 2 tickets with allowance for 3 pieces of luggage each. When we got to the counter to check in,the airline insisted that the ticket only allowed for 2 pieces/passenger. I called Scholar Trip and they took responsibility for the mistake. They told me to pay for the extra luggage and send them a copy of the receipt and they would reimburse me. It's been over 4 months and I have yet to receive a refund! Every time I call I get a runaround. Also, the airline canceled the return flight for the trip and they're making it impossible to rebook. Save yourself a lot of aggravation and book with anyone else! UPDATE- Scholar Trip did eventually refund us for the luggage we had to pay for. And they told us that they had no control over the airline canceling, but we were refunded for half of the flight.
Response from ScholarTripMay 30, 2024
Dear RF, We're sorry to hear about your experience and any inconvenience it may have caused. Your feedback is valuable to us, and we would like to learn more about what happened to make things right. Please reach out to us directly so we can address your concerns promptly. Thank you for bringing this to our attention. Best Regards, Scholartrip Team
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Kat
Jan 31, 2024
Good customer service
Judy was super helpful in helping me resolve my issue after I mistakenly booked the wrong returning flight and needed to rebook a new one.
Response from ScholarTripMay 30, 2024
Dear Katharine, Thank you so much for your 5-star review! We are delighted to hear that you were pleased with our service. Providing excellent service is our top priority, and your feedback reassures us that we are on the right track. We look forward to serving you again soon! Best regards, Scholartrip Team
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Don
Jan 28, 2024
Sarah went out of here way to help my…
Sarah went out of here way to help my family fix some issues with booking. I present her the Top Gun award for excellence in customer service.
Response from ScholarTripMay 30, 2024
Dear Don, Thank you so much for your glowing review! We are thrilled to hear that you found our service exemplary. Providing top-notch service is our mission, and we're delighted that you experienced it firsthand. Your satisfaction is our ultimate goal, and we're grateful for your kind words. We look forward to serving you again soon! Best regards, Scholartrip Team
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