customer
Flight canceled with difficult service
My flight was canceled whcih was not your alls fault, then I asked for my destination to be changed and the women told me she couldnt, then proceeded to put me on a flight that was already boarding and they wouldnt let me through security because I didnt have a boarding pass, then I had to call back and finally get put on another flight and it was just hard.
Response from ScholarTripJul 24, 2026
Hi Kendall, We understand your frustration and appreciate how stressful last-minute travel disruptions can be. However, please note that ScholarTrip cannot be held liable for schedule changes made by the airline on the day of departure or only a few hours before the flight. Once the ticket has been issued, operational decisions such as flight delays, cancellations, or schedule changes are under the airline's control. In such cases, it is the airline's responsibility to assist you and rebook you on their next available flight, in accordance with their policies. Additionally, it is the passenger's responsibility to ensure they have all required travel documents and meet all applicable travel requirements, including boarding passes, a valid passport, visas, immigration, health, and any other entry or transit requirements for their itinerary. ScholarTrip cannot accept responsibility if you are unable to travel due to failure to meet these requirements. Thank you.