Scent DecantReviews of scentdecant.com

Customer service is great! Responds quickly and took care of us!! The product was as expected!!

My order apparently went to the incorrect address for one reason or another. I e mailed the company reference this issue and the problem was promptly corrected and resent to the correct address at no additional cost to me.

They replaced a broken decant for me. Good communication through email.

The first time I ordered I it got here in 2 weeks but I only again a month ago and I think I got scammed cuz it been a month and still nothing I paid around 50$ so it’s a big risk if your gonna get scammed or not so yeah and order is still not here.

I HAVE BEEN WAITING ON MY PERFUME SINCE JANUARY 2 IS WHEN IT WAS SUPPOSED TO BE DELIVERED REACH OUT TO THE ON THE 12TH STILL NOING THEN THEY SAID THEY WOULD RESEND ANOTHER IT'S NOW THE 23RD OF JANUARY AND STILL NOTHING I HAVE BEEN EMAILING THEM WANTING TO KNOWCTHE THE TRACKING NUMBER WOULD NO RESPONSE THIS IS BAD BUSINESS AT THIS POINT THEY CAN GIVE ME A REFUND I DON'T EVEN WANT IT ANYMORE MY NEED TO REPORT THEM TO THE BBB DO NOT BUY FROM THEM

Always fast shipping & what a great way to test out a scent before committing!! If you need customer service they get back to you right away!

I placed an order (forgetting to add my promo code). I tried to go back and find the purchase. However, I never received a confirmation email from them. Assuming that that order didn't go through, I went back to the web page and put the same order through, with the promo code (that says it's strictly for a first-time customers only).. with that being said, the promo code went through. Indicating that it was the first purchase I was making from the site. Then I get my credit card information where it says that I was charged twice. I tried to contact customer service to either cancel the first order or to at least put promo code for the entire purchase.... I got no response, just an email saying "thanks for your purchase".. not good customer service at all. I'll be reviewing you guys across all platforms. And I'll be disputing the charge with my credit card company

Great customer service very helpful.