Scent DecantReviews of scentdecant.com

Scent Decant is a great way to try new perfumes and colognes. The company has a great selection and shipping is usually within a week or two. Negatives are many. First, many of the sample bottles leak. They arrive leaking, and they evaporate very quickly because of the bad seals. Also, if there's any site-wide discount they do NOT honor coupons or earned loyalty codes (points earned on orders and friends ordering with your customer share code). In other words, their loyalty program is worthless because there's always some small discount going on. I've never had a coupon work. I've also exchanged emails with customer service who didn't realize they even had a loyalty referral program. When I screenshot it to them I get crickets in response. So my experience with customer support was very poor... Summary: perfumes to try at a decent price is cool, but the company handles business poorly

Excellent customer service, quick issue resolution of a busted sprayer (replaced at no cost!). Scents are legit! Highly recommended method to test scents before you spend $$$ on a big bottle.

A product was damaged in the mail. Customer service responded to my email shockingly quickly and offered to ship another product. By far, that was the fastest and easiest interaction I’ve had with any customer service in a long time, possibly ever. I’ll definitely sing their praises and continue to be a customer of theirs for the foreseeable future.

Company was really great, when I needed service (due to an error made by myself) they responded timely and kindly, pretty much all you could ask. Would recommend this company!

They gave us discounts and 2 free giftcards also they gave us thank you letters and good prices

Top notch customer service! There was an issue with my very first order. I contacted the company and they responded quickly. After explaining my situation they went above and beyond to make it right! This is the type of customer care that one finds lacking at most places, but not here. They known a happy customer is a customer retained. Not only will I be making more purchases in the future I will encourage my friends too as well!

Sent smell very good got mine but they leaked out i emailed them about it and they are sending me more thanks will buy again

I had purchased a few colognes from them and in one of the orders I put the wrong address on and they end up shipping it to my house without extra charge and they were very responsive and they always have great products, I highly recommend them!