Scent DecantReviews of scentdecant.com

My order was showing delivered at my mailbox but unfortunately the mailman put it in the wrong box. I emailed to let them know and they sent me a new order no questions asked. Totally did not expect that at all. This was my 2nd time ordering from them and I will continue coming back. Excellent product and better customer service.

Scent Decant is absolutely awesome!!! Customer service is amazing. They ship quickly and answer questions promptly. The products are authentic and the prices are very good. The small samples are packaged and labeled well. I am so happy I found them online. This is my go-to for perfume samples because of the pricing, speed of processing orders, and customer service. They went above and beyond to help me when a package went missing in the mail (something that was definitely not their fault). Great website!!!

Quantity and quality is very accurate the sense are right on point and they deliver faithfully every month and the prices never change I am a guarantee customer faithfully every month thank you Scentbird

Everything as expected. One product was left out of the package. They instantly sent replacement.

Fast shipping and mindfully packaged. I ordered a sample of Hermes Un Jardin Sur Le Nil. I’m a big fan of Egyptian-inspired fragrances, and this one might be my new favorite. It’s a clean yet woody unisex fragrance that smells like a quiet, remote, luxury vacation. Will definitely put this on my Christmas list.

First time ordering from them. They have a couple of option that i haven't found in other sites. Plus the option of the 5 ml premium atomizer is on a great deal. Have to say that my order was delaying more the usual than i thouht it will and when I reached to them they explain thatbthere was an error or something that misplaced my package. With no hesitation, they re-shipped the order at no cost. That says a lot from the company. Since i am in Puerto Rico, i got the package in about 7 days, which is the usual time frame with other companies. Definitely will keep doing business with them. Highly recommended.

I have ordered several times from here. I am on a journey to find some new scents and love this company. One time I did not receive my package (my local post misplaced it) and they even re sent me the order. Excellent customer service, very responsive and personal attention. I highly recommend this website to all my friends that want to try new perfumes. Such a helpful approach.

Scent Decant has the audacity to charge so much for these samples but give you absolute garbage atomizers. My entire order leaked, perfume in my mailbox, and even some samples came without a sprayer top! Absolutely insulting to charge so much and send your customers garbage. Their customer service was awful as well. They refuse to refund an order that basically went entirely to waste even with picture proof. So they charge premium prices, give you garbage product, and don't take accountability for defective items. These guys are terrible for the fragrance community and need to be shut down. Buy samples from another company, like NorCal or FragrancesLine. They will give you way better quality, same prices and better customer service.