Scent DecantReviews of scentdecant.com

Highly recommend this website! My order didn’t arrive the first time due to an address issue. Once I contacted their customer service they quickly sent me a new sample, free of charge!

I placed my first order with Scent Decant and sadly one of my scents leaked in shipping. It was the one I most looked forward to too. I contacted the company, sent them a pic of the empty container, and let them know. They immediately handled it! They replaced the scent and it’s on the way to me now. I enjoy companies that stand by their word so I will continue to order from them. I know I can trust them now. 100% recommend!

I would highly recommend this place for any scent needs. Customer service is amazing as well. I’ve never had any issues. They are quick to respond and quick to solve any issues I may have had. Can’t wait to order more colognes.

Worst experience 0 Stars I didn't receive my shipment because I was at the hospital with my daughter and for some reason it was signature required. I contacted SD and they said they didn't create the shipment with signature required so it shouldn't have had it. But I would have to contact the postal service. I do mail and shipping and receiving for a large oil and gas company for 14 years now and know exactly how mail/packages work. If I create a shipment and it doesn't get to where it should, it's my responsibility to contact the shipping service not the recipient, because it was under my account. Shipping services wont and can't change a shipment if you don't provide account details, because then anyone can just redirect expensive packages to themselves, stealing merchandise, all the time. Now does that make sense?! They're just lazy or stupid, that's the only answer.

Good for getting small sample sizes to try different scents. However, do NOT buy full size bottles from them! I ordered a retail spray bottle and my invoice even showed the pretty little bottle. I was sent a refill bottle that doesn’t even spray! Customer service is horrible and had the nerve to tell me it’s the correct item when it’s clearly not. Going to have to end up sending it back and at my cost; the least they should do is refund my shipping cost as well since they basically are false advertising.

Solid customer service

Our postal service is very hit and miss in our area. I’ve actually missed a few of my deliveries from Scent Decant but always tried to resolve it with the post office. This time I decided to give my case numbers to Scent Decant and they immediately shipped a replacement to me no questions asked. What a great company with excellent customer service.

My order was lost or stolen. Spoke to a customer service representative via email and they handled it quickly and promptly. Reissued the missing scent with no Hassell Thank you so much....