SAVIOR HEATReviews of saviorheat.com

My husband just got me these gloves for Christmas...best gift ever! I have really bad arthritis in my hands, and these gloves make a huge difference!! I will tell you....one of the most important things is the fit. Make sure you get the right size. I had to return my medium for a small.... And, the small to an extra small. The customer service was great, and they shipped the replacements out quickly. I typed this review wearing the gloves. I can't tell you what a life changer these gloves have been!!!

Lousy! My husband had a pair that he lived but they finally quit. Bought replacement gloves and they are terrible. Fingers are cold even on highest setting. After back and forth with the company asking specifics about how the gloves are performing….silence. Save your money. The company, who we used to rave about, now makes an inferior glove. Not worth the money. On 2/10 I contacted Savior as directed in their reply to my review. Will update review when I hear something back from them. 2/21/25 Delivered new gloves today. No batteries/ no charger I do not recommend this company anymore

Weniger Punkte geht leider nicht. Ich warte schon 6 Wochen auf meine bezahlte Ware. Werbung kommt. Leider keine Nachricht mehr, wo die Lieferung herumdümpelt. Werde wohl versuchen zu stornieren, wenn auch auf diese Bewertung keine Antwort kommt. Ich bin mehr als nur verärgert...

I ordered and received a pair of heated gloves. They are uncomfortable due to the battery rubbing on my wrist. I requested an RMA twice in order to return them 7 days ago. There was a reply after 2 days asking for a description of the problem. No further communication from the company.

I ordered a pair of heated ski gloves and a heated neck massager. Both items were discounted so the price was great. After one month of use I am happy with both items. I cannot comment how long they will last but the gloves themselves are good quality and study. They are good fit and warm even without heating. With heating they really help my cycling in the cold. The only reason it’s 4 star and not 5 is that the items weren’t shipped from UK but directly from China.

Terrible customer service - have been sending emails for almost a month now trying to get a response about doing a return and no one will follow up with me.

Update March 2025: After putting up my reviews on Trustpilot, Youtube videos which had recommended them, and Google, Savior did respond and sent me at their own cost not only a new and correct cable, but new batteries (as the deficient cable had burnt out the original batteries.) I didn't have a chance to test them until recently, but the gloves worked fine and stayed warm all day on the low setting, which was sufficient for a day in the upper 20s F. The owner was very nice once I was finally able to communicate with him. I have changed my rating to 4 stars, just left one star off for all the trouble and worry it caused me. Update to respond to Savior Heat's inquiry: Please read the emails I have sent you explaining this exact problem, which you have not replied to. In that email I sent 3 pictures of the incorrect cable that I received. My order number is 13114, made on Dec 27, 2024. I tried to reach you multiple ways before leaving this review. Original review: Although I received the gloves after a very long shipping time, I would have been happy, but they didn't send the charger that is advertised for the batteries. The cable for the charger is supposed to split so that you can charge both batteries at once. This one does not split. Furthermore, the advertised charger has a red light that is on while charging, and a green light that comes on to indicate the batteries are fully charged. Mine has no red light at all, and the green light is on as soon as you plug it in. So there is no way of knowing whether the battery is charged fully. I would like the charging cable that is advertised and that I paid for. I tried to get in touch with customer service. The order emails said that you can reply to that email for customer service. I did that, along with pictures of the charging cable, and then when there was no reply after several days, I went to the website and filled in their "contact us" form. Still no answer or acknowledgment. I simply want the cable sent that I paid for and that was advertised, but now I see that their customer service is totally nonresponsive. I was going to buy extra batteries, but forget it. Now I am thinking of returning it all for a refund, but don't know if it will be possible to contact them. The company should send exactly what is advertised, and should respond to complaints right away.

I ordered a medium and needed a return authorization to get a large as the medium is too small. I can not get a response.