SAVIOR HEATReviews of saviorheat.com

Die Handschuhe sind ok. Die Heizleistung ganz gut. Keine Ahnung, wie lange sie halten. Ansonsten hatte ich nur Ärger. Unzählige Rückfragen für nichts. Ohne PayPal Käuferschutz wäre mit der Rückerstattung gar nichts gegangen. Einmal und nie wieder.

Followed their size chart on their website exactly as stated and the gloves still were too small. Now they want me to send more money to exchange them. I have the option to return but the price to send back to China cost more than the gloves. Very unhappy with their support especially since their sizing chart is incorrect.

Gloves didn't meet expectations. When wearing them on their own I couldn't feel any heat at all in the cold conditions. It was only when I put them inside a snowboarding mitten that the heat became apparent. They were advertised as thin, but with the grips and wiretap they appeared suitable for solo use. There was no mention that they didn't function well on their own. Company only offered a small discount if I spent more money with them to buy more from them. When I asked for a refund the communication went silent.

Savior Heat's mittens and socks get a 5-Star rating, but their customer service is non-existent. They have made it impossible to communicate with them on the phone and they will not respond to emails. We returned some socks that were too small using the RMA they nicely sent us. They said they would process our refund when they received the items. We have proof of delivery and have emailed the info to Savior Heat and asked again for our refund. Total silence from them.

only spare battery pack came in mail. Gloves never arrived.

Update: I was able to find and download the app and connect the socks to my phone without the instructions. The weird single glove I received had 2 batteries in the battery pocket, so I’m assuming that this is the way my 2 spare batteries were shipped (really odd to do it this way though!). So at this point I have what I need. Still bad customer service IMHO. I ordered heated socks, with Bluetooth connectivity, and a spare pair of batteries. I got the socks, with no instructions for connection. And instead of spare batteries I received a single glove with a battery. I have emailed twice with no response, “live chat” on the website seems to not be operating. Very disappointing as I really like the heated gloves hubby bought me last year. Wishing I’d ordered from Amazon instead of directly as I feel like I would get some response.

The Shipping time was BAD, 5-7 days was it but it was actually 18+ days. The Service was ok, mrs Lyle helped me and sent me the tracking. I can't review the product because i dont have it yet :(