SAVIOR HEATReviews of saviorheat.com

Purchased a pair of socks on 11.12.2024. I measured my foot (28cm) and according to their chart my size is extra large. I placed an order. Few days later I went to check their gloves and found a different size chart that said EU foot size 45 is actually large. I sent them an email asking if they can change the size before shipping. On 14.12.2024 they replied saying socks already shipped but promised that I can change them to different size later. On 27.12.2024 socks arrived and as expected size was too big. I double checked chart on their website and it still said 28cm is extra large. On 30.12.2024 I asked how to proceed with returns and informed them that their size chart is misleading. On 11.01.2025 I got a reply saying they could send me a new pair of socks without batteries and other peripherals - but I'd have to pay $30 for shipping. Original shipping cost was $9. I asked if I could just cancel the deal and return oversized socks. I was told I'd still have to cover the return fee myself since product wasn't defect and it doesn't fall under any warranty. Shipping fee to China as private person would be over 30 eur. On 21.01.2025 they send me a link to pay extra shipping. I paid it. On 13.02.2025 (3 weeks later) I got an email saying unfortunately size large was sold out. They asked if they could send a different model instead. I said yes as long as the batteries I already had would fit them and socks would be black in colour. On 18.02.2025 they send me an image of product they wanted to send asking if it was ok. It was cheaper model and in white. I said it would be if they had it in black. On 19.02.2025 new pair of socks were shipped. On 26.02.2025 (77 days since original purchase) I received socks in size large. They were white. At this point I won't even bother contacting customer support. From quick view and testing product quality seems ok but wiring to batteries seems way too exposed. Not expecting heating system to last more than one season. This is one of the worst customer support experiences I've had. /edit: On 6.3.2025 they offered to send me extra pair of socks for another $30 shipping fee to compensate for difficulties with ordering process. With this extra $30 I would have paid a grand total of $145,95 (85.95 original order + 30 shipping for correct size + 30 extra pair). Socks are $76.99 per pair + $8.99 shipping, so their compensation is that I buy another pair of socks for $17,02 discount.

DO NOT BUY DIRECT FROM THEM. Never used the product, it was to small.I do not know if the gloves are any good or not. I just know the customer service is terrible. I purchased a pair of heated gloves for my wife for Christmas in 2024, She did not like them and wanted to send them back. I stated the process just after Christmas and just received the refund the 24 of February 2025. The customer service seems to be in China disguised as an American company. They are very slow to respond to any Email (that is the only way to communicate). Took two weeks just to start the RMA process.they wanted pictures of the product I was returning to make sure thay were in good condition before they would even start the return process. Shipped them back after I finally got the address (only took another seven days) to send them to. They had them for seven days then they shut down for chineese new year for two weeks. I sent several emails asking about the refund with no responce. It wasn't until I threatened legal action that I finally got the money refunded after they had the returned product in their possion for almost four weeks. Updating to the reply from savior heated gloves. After reading other reviews and the responses they have gotten, it just seems as you only respond to show a response. Nothing changes. Custom satisfaction or customer service seems to be that last thing on the list of priorities. The only response was after legal action was mentioned. Update part 2: I just received an email from Savior Heat, trying to bribe me into taking my negative review down by offering me a pair of there heated sox's. To me, this just shows how awful this company is that they will try to pay you to not let others see how underhanded they really are. I hope others see this an do not buy from them. Truly an awful company.

The customer support team is absolutely atrocious. They do not respond to emails and do not have a phone number to call. I ordered heated mittens in December and they didn’t fit correct due to the incorrect sizing measurements they provide on their website. Their return/exchange policy states that there is a shipping fee charged after 30 days of delivery, however when I reached out to exchange my mittens they were on holiday for weeks. When they returned and finally responded to my email, they said they would start my exchange as soon as I paid the $30 shipping me. In my opinion, that’s a hefty shipping fee for an already expensive pair of gloves and I attempted to exchange within their 30 day time period. I’ve been trying to resolve this over email and they are now ghosting me. Terrible, terrible company. I will never buy from them again nor recommend to my friends/family.

Purchased heated ski gloves. The cuff is too small and the left glove doesn’t heat up. I have emailed the company 6 times over 4 weeks and have heard nothing. I guess they don’t believe in customer service in china. DO NOT BUY FROM THIS COMPANY.

Savior Heat's mittens and socks get a 5-Star rating, but their customer service is non-existent. They have made it impossible to communicate with them on the phone and they will not respond to emails. We returned some socks that were too small using the RMA they nicely sent us. They said they would process our refund when they received the items. We have proof of delivery and have emailed the info to Savior Heat and asked again for our refund. Total silence from them.

non risponde nessuno!!!!!!!! le mail non le leggono.oltre 1 mese e la merce e' sparita.DPD e BRT, hanno inviato un numero spedizionema la merce? spero di non andare dalla polizia

Falsche Handschuhe , falsche Größe !! Auf 10 Mails bisher keine Rückantwort , geschweige denn eine Lösung !!! Muß wohl für den Skiurlaub woanders nochmal Handschuhe kaufen. Nie wieder Saviorheat !!!

Célérité et qualité, très satisfait. MERCI!