SAVIOR HEATReviews of saviorheat.com

I ordered a pair of heated ski gloves and a heated neck massager. Both items were discounted so the price was great. After one month of use I am happy with both items. I cannot comment how long they will last but the gloves themselves are good quality and study. They are good fit and warm even without heating. With heating they really help my cycling in the cold. The only reason it’s 4 star and not 5 is that the items weren’t shipped from UK but directly from China.

Update March 2025: After putting up my reviews on Trustpilot, Youtube videos which had recommended them, and Google, Savior did respond and sent me at their own cost not only a new and correct cable, but new batteries (as the deficient cable had burnt out the original batteries.) I didn't have a chance to test them until recently, but the gloves worked fine and stayed warm all day on the low setting, which was sufficient for a day in the upper 20s F. The owner was very nice once I was finally able to communicate with him. I have changed my rating to 4 stars, just left one star off for all the trouble and worry it caused me. Update to respond to Savior Heat's inquiry: Please read the emails I have sent you explaining this exact problem, which you have not replied to. In that email I sent 3 pictures of the incorrect cable that I received. My order number is 13114, made on Dec 27, 2024. I tried to reach you multiple ways before leaving this review. Original review: Although I received the gloves after a very long shipping time, I would have been happy, but they didn't send the charger that is advertised for the batteries. The cable for the charger is supposed to split so that you can charge both batteries at once. This one does not split. Furthermore, the advertised charger has a red light that is on while charging, and a green light that comes on to indicate the batteries are fully charged. Mine has no red light at all, and the green light is on as soon as you plug it in. So there is no way of knowing whether the battery is charged fully. I would like the charging cable that is advertised and that I paid for. I tried to get in touch with customer service. The order emails said that you can reply to that email for customer service. I did that, along with pictures of the charging cable, and then when there was no reply after several days, I went to the website and filled in their "contact us" form. Still no answer or acknowledgment. I simply want the cable sent that I paid for and that was advertised, but now I see that their customer service is totally nonresponsive. I was going to buy extra batteries, but forget it. Now I am thinking of returning it all for a refund, but don't know if it will be possible to contact them. The company should send exactly what is advertised, and should respond to complaints right away.

Die Handschuhe sind grundsätzlich nicht schlecht verarbeitet. Leider ist die Heizleistung zu kurz und nicht stark genug. Die Akkus befinden sich in einem zu kleinen Fach. Der Anschluss liegt an einer ungünstigen Stelle. Also jedesmal rausfriemeln, Kontakt abziehen und Ladekontakte anbringen und umgekehrt. Die Kabel sind beim dritten mal kaputt gegangen sind. Die Firma hat mir heute einen kostenlosen Ersatz angekündigt, ohne dass ich die defekten Handschuhe nach China zurück schicken muss. Das ist vorbildlich

Update; I finally got the gloves and they works fine. They sent me a pair of heated socks for the delay trouble with customer service initially caused by Canada post strike. Thanks SH Order placed on november 14, haven't left the facility, no answer to my mails.. 120$ us scam.. Order #10853 , As today jan 07 nothing is done.

People who work here really try to help. Gloves fit well, but my hands get really cold and even with the gloves that are not liners - they just can't get my hands warm when outside. Maybe the heavier duty gloves would work, but I want them to walk my dog and be able to do things.

They responded quickly

Ich habe zwei Paar beheizte Handschuhe bestellt. Ein Paar war für mich gedacht. Die Lieferung ging schnell. Jedoch passen diese leider nicht. Normalerweise ist M kein Problem. Erst nach langem Hin- und Herschreiben hat mir die Firma eine Rücksendeadresse geschickt. Ich habe diese zurückgeschickt, warte jedoch seit zwei Wochen auf eine Ersatzlieferung. Die Handschuhe sind heute angekommen. Vielen Dank, liebes Savior-Heat-Team

I've sent two e-mails and 1 message from the "contact us" link on the website and have seen no reply. Update: I've since been contacted they've resolved the issue (exchange for a larger size.)