SAVIOR HEAT Reviews | Read Customer Reviews of saviorheat.com

SAVIOR HEAT Reviews | Read Customer Reviews of saviorheat.com

SAVIOR HEAT reviews

153 approved reviews, newest moderated first

RA P.
Jan 20, 2024
Ich habe zwei Paar beheizte Handschuhe…
Ich habe zwei Paar beheizte Handschuhe bestellt. Ein Paar war für mich gedacht. Die Lieferung ging schnell. Jedoch passen diese leider nicht. Normalerweise ist M kein Problem. Erst nach langem Hin- und Herschreiben hat mir die Firma eine Rücksendeadresse geschickt. Ich habe diese zurückgeschickt, warte jedoch seit zwei Wochen auf eine Ersatzlieferung. Die Handschuhe sind heute angekommen. Vielen Dank, liebes Savior-Heat-Team
Response from SAVIOR HEATJan 22, 2024
Sehr geehrte Kunden, Vielen Dank für Ihre Nachricht. Die Bearbeitungszeiten können aufgrund saisonaler Spitzenzeiten etwas länger sein. Wir entschuldigen uns für etwaige Verzögerungen bei der Bearbeitung Ihrer Rücksendungen und Umtausche. Wir freuen uns jedoch, dass Ihr Problem gelöst wurde. Wir danken Ihnen für Ihr Verständnis und Ihre Geduld. Wir entschuldigen uns nochmals für die Unannehmlichkeiten, die Ihnen entstanden sind. Aufrichtig, SAVIOR HEAT Kundensupport-Team
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Janice M.
Jan 18, 2024
No Customer service for damage product
Bought as xmas present. Came ripped on seam. Emailed no response until 2 wks later. Responded with pics to get RMA. Now been 1 week and no response again. I AM SO SORRY I ORDERED FROM THIS COMPANY AS THEIR CUSTOMER SERVICE SUCKS!! ZChat does not work on website. Email response says 24 hours THIS IS A LIE!! I am sorry I bought from Chinese company. NOW WHAT?? I want a refund for my $100!!! EDIT! NOW on 1/18/24 Savior responds to my review on here with NO WAY TO RESPOND on here. I have sent NUMEROUS EMAILS already!! These peeps are a JOKE! EDIT! ON 1/19/24 I get email saying they are sending new pair of gloves and will email when shipped. Now it is 1/24/24 5 days later and no email on shipping!! HoW long does it take???
Response from SAVIOR HEATJan 19, 2024
Hello, Due to the large volume of emails we receive every day, your message may have been inadvertently ignored or filtered, and we apologize for any inconvenience this may cause. In order to ensure a timely resolution of your issue, we kindly ask that you provide us with your order number. With this information, we will assign a dedicated customer service representative to contact you directly and resolve your issue. We again apologize for any inconvenience and thank you for your patience and understanding as we work to rectify the situation. Please reply to this email with your order number and we will expedite the process of resolving your issue. Thank you for bringing this to our attention and we look forward to assisting you as soon as possible. Best regards, SAVIOR HEAT Customer Support
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Phillip D.
Jan 18, 2024
Great mits, Exceptional customer Service.
I never write these things but felt i should share this. We ordered savior heat mits as our good friends in Red Mountain recommended. In the recent -27 degree Celsius temps they have been amazing. Warm hands and batteries that last the whole day. Pretty happy. We had a little hiccup with delivery and the Savior Customer Service Team were terrific in resolving quickly. Good to see a company who care about customers. Phill and Tanya.
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Eric H.
Jan 13, 2024
Liner Handschuhe-BH06. Keine Heizwirkung
Die gekauften Liner Handschuhe-BH06 haben keinerlei Heizwirkung. Ob ich beheizbare oder Normale Handschuhe trage macht kein Unterschied. Nicht zu Empfehlen.
Response from SAVIOR HEATJan 16, 2024
Sehr geehrte Kunden， Vielen Dank für Ihre Nachricht. Wir möchten mit Ihnen klären, dass der BH06 als Motorradhandschuh und nicht als Futterhandschuh verwendet wird. Es tut uns leid, dass Sie mit Ihren BH06-Motorradhandschuhen nicht zufrieden sind. Ich entschuldige mich für die Unannehmlichkeiten. Um Ihnen besser zu helfen und das Problem zu lösen, benötigen wir weitere Informationen. Könnten Sie uns bitte die Bestellnummer des entsprechenden Artikels mitteilen? Mit dieser Information können wir Ihr Anliegen genauer überprüfen und Ihnen entsprechende Lösungsvorschläge unterbreiten. Wir möchten sicherstellen, dass Sie mit Ihrem Kauf zufrieden sind, und stehen bereit, um Ihr Anliegen zu klären. Wir danken Ihnen für Ihr Verständnis und Ihre Kooperation. Mit freundlichen Grüßen, SAVIOR HEAT Kundensupport
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Chris W.
Jan 12, 2024
I've sent two e-mails and 1 message…
I've sent two e-mails and 1 message from the "contact us" link on the website and have seen no reply. Update: I've since been contacted they've resolved the issue (exchange for a larger size.)
Response from SAVIOR HEATJan 13, 2024
Hello, We apologize for the inconvenience and thank you for your patience. We've received your feedback and understand the importance of resolving this issue promptly. Rest assured, we will have a dedicated customer service representative contact you within the next 24 hours to address your concerns and provide a satisfactory solution. We understand the frustration caused by a lack of response and we are committed to correcting this issue. Thank you for bringing this to our attention and we look forward to rectifying the situation for you. Best regards, SAVIOR HEAT Customer Support
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Dino
Jan 10, 2024
Ignore me in regards to a replacement
I'll received them in November and they broke by mid-December. I received excellent communication at first in the form of emails. I email them the problem. The email me back asking for more information. I gave him more information. They sent one more email saying they would replace them with a link to the website asking me to select which one I wanted and they would send it to me. I have emailed them back with the information that they asked for and they have completely ignored me in regards to this issue. I have also message them on Facebook and TikTok. No response at all. Not sure if I've been scammed Apple certainly looks like it's so far. Hopefully they will respond shortly
Response from SAVIOR HEATJan 11, 2024
Hello, We apologize for the inconvenience and thank you for your patience. We've received your feedback and understand the importance of resolving this issue promptly. Rest assured, we will have a dedicated customer service representative contact you within the next 24 hours to address your concerns and provide a satisfactory solution. We understand the frustration caused by a lack of response and we are committed to correcting this issue. Thank you for bringing this to our attention and we look forward to rectifying the situation for you. Best regards, SAVIOR HEAT Customer Support
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Ann E.
Jan 10, 2024
Expedient delivery even to Alaska!
I have Savior ski mittens. Ordered online a pair for my son in Alaska. They arrived quite expediently. Thanks!
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Tonia V.
Jan 9, 2024
I bought these heated gloves for my daughter
I bought these heated gloves for my daughter who has Raynaud's. She loves the heated gloves and says the gloves save her hands frostbite sores.
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