Chris F.
Couldn't return gloves with cold pinkies
I couldn't return gloves with cold pinky fingers. I bought these gloves for my wife in December. I messaged their support@ email address on Dec 11th because the pinky fingers were too cold, on a dry and 35F day it was really disappointing for her to have cold fingers on a walk. I didn't get any response to the email so I emailed again on 12/18. I didn't get any response again so I filled out their contact web form online and didn't get a response from that either. The Live Chat link on their website is always dead. I don't know what timezone it works in, but it hasn't worked for me day or night. The product seems mostly fine but I wouldn't order this from them directly again because of the customer service.
Response from SAVIOR HEATJan 10, 2024
Hello, We sincerely apologize for the inconvenience you've experienced, and we appreciate your patience. It's disheartening to hear about the cold pinky fingers with the Savior Heated Anti-slip Gloves you purchased for your wife. We have received your feedback, and we understand the importance of resolving this issue promptly. Rest assured, we will have a dedicated customer service representative reach out to you within the next 24 hours to address your concerns and provide a satisfactory solution. We understand the frustration caused by the lack of response, and we are committed to making this right. Thank you for bringing this matter to our attention, and we look forward to rectifying the situation for you. Best regards, SAVIOR HEAT Customer Support