D G.
Useless Ultrasonic Cleaner and Poor Customer Service
I bought an ultrasonic jewellery cleaner from them based on a review from The Editorialist, but it appears to be a circular reference. It is supposedly half price on their site, and is more expensive than actual ultrasonic cleaners that do a real job of cleaning. This machine vibrates but doesn't clean and fails the foil test. DO NOT BUY! They also will do everything possible to not give you a refund if you did make the mistake of purchasing from them. They are supposed to offer customer satisfaction and no-hassle returns, but it will be a hassle. They spend the whole time defending their product and creating impossible expectations of required proof that they will never accept. Instead, they will give you a discount on a future purchase. In other words, they will not only hang onto their money from you, but also want to profit from unhappy customers by encouraging you to lose more money to them. They are scam artists!