SatéurReviews of sateur.com

No return accepted.

This company is a scam!!ordered a pair of earrings on December 2 and paid for expedited shipping which said 5-7 days, clearly thinking I would have them by Christmas! Two days later I get an email saying my product has begun their 12 day process of being carefully crafted, with an outline of what is being done on each of the 12 days (good marketing) This is obviously a smoke screen to add and extra 14 days to the shipping which I assume is from China! On the 15th of December I receive and email saying that my product has shipped and I will receive it in about 5 days, well 3 days later the tracking info still says USPS label created and awaiting delivery of product to post office! Which clearly means they are still waiting to receive it from again probably China so they can rebox and send to me! I sent an email saying I think I should be given a refund for the amount I paid for expedited shipping and they gave me store credit, like I would ever order from them again!!! I can only imagine how shitty this product will be if I ever get it! Don’t waste your money, plenty of other companies out there!

My wife said she loved the earrings I just gifted to her for her birthday. Now I ordered her another set for Christmas. I hope she will like those as well. I am going to be in her locale in a couple weeks and it would be nice to be able to get in the house without being shot to pick up the rest of my clothes and return to my girlfriends.

Nunca recibí mis cosas y su soporte no me ayuda nada. Solo dice contactar UPS pero no puedo encontrar un humano allá para ayudarme, y además yo compre con Sateur, no UPS. Necesito un reembolso......este es ridículo

The customer service team is very responsive and helpful and the product is very high quality.

Shipping was timely and fast and the ring I bought was just as seen online (maybe the stones were a tad bigger than expected). Still, it looks very nice.

I think it is obviously scam. I have ordered one pair of earrings, got the confirmation instantly, few minutes after, they sent us updated order with two pairs without my knowing. I have been charged twice. I tried to contact them but no answer. Finally, the products arrived. The package was dusty and smelly, from the sender address it obviously came from China. The taps at the boxes were yellowish. The earrings setting isn’t professional and bulky, surely not from a jeweler but from a factory churning out toys and cheap goods. The gold plating and finishing aren’t at the wearing standards. With these prices I might rather buy zirconia.

I have lost faith in this company. Having ordered and paid for goods, no delivery of the goods or update from the company, in spite of writing to them repeatedly. No faith that I will ever receive the goods. Keeps wondering if I have been scammed