SATELLAIReviews of satellai.com

Very good collar does what it’s supposed to do but the cell service in my area doesn’t always connect

I have been trying to return my collar for a while now. They ask for multiple photos and tell me that the shipping has to be at my expense...what company does that? You should stand behind your product. Also the app is awful, the connection sucks (when I have full cell service and I live in a populated town with little tree coverage), the battery life lasts about a day to a day and a half, company states it because the collar is constantly looking for signal (again see reasons above why thats bs). If it works on two signals cell or gps there should be no reason it has trouble connecting within town. The biggest issue is this collar fails to warn my dog of a breach or it does it inconsistently creating confusion for where the boundary is for my dog. Not reliable, poor experience and company doesn't stand behind their product. DO NOT recommend.

Satellai has a great customer support team. Quick to answer questions ans problem solve when needed. I love the collar!

If you are considering using this company don’t!!!! I rarely write reviews but I am beyond frustrated with this company. Let’s start with the order…they double charged my credit card and sent two orders. You would think it would be an easy process to cancel this…nope! Still fighting this, almost 2 months later. Now, the collar. They advertise 120 hours of service, it’s more like 24 hrs. Then it says “gps signal is weak” (I have 4 bars of cell phone service). We live in a normal area, no trees, no real reason why there should be a weak signal. We have a Labrador puppy and she could have cared less about getting shocked (we had it at the highest setting possible) then it didn’t even work half the time, so that was real nice. So we quickly found out that it was a worthless piece of garbage. Now for the return… Over 20 emails and dozens of phone calls have been made. They state you have to call your credit card company and cancel your order. I have done this over and over. The credit card company says they don’t block chargebacks and nothing has ever been tried to refund you money. Finally the CC company just flagged it as fraudulent and refunded us the money on their end. If you are considering this company don’t!!! It’s been a living nightmare dealing with them. An email for customer support usually takes 2-3 days for a response if you call them the likely hood of someone answering is rare. This company needs a negative 1 star.

I have found the company to be very helpful. My daughter just bought a collar for her golden doodle yesterday and my son broke the collar today!! After chatting with the company this Saturday morning, they are going to send out the strap needed to fix the collar at no charge!!! Well done Satellai, that is customer service!!!!

Satellai sent us the discontinued collars. When we spoke with a customer service representative she stated that they had indeed sent the wrong collars. She was going to send out two upgraded collars along with an email as to how to return the older collars. None of this occurred and the silence from them has been deafening.

Satellai collars suck. it like have killed my dog!!!

This collar allows for my dog to go anywhere with me! We’ve absolutely been loving having it on our dog. The only thing I will say, make sure to tighten the screws on your collar once you receive it to avoid losing any.