SaphiRoseReviews of saphirose.com

Response from SaphiRoseJul 14, 2025

That's wonderful to hear! We're so glad you love the jacket. We hope you enjoy wearing it!

Response from SaphiRoseJul 7, 2025

Hello Jane, If you encounter any other issues with this product or have further questions, please feel free to contact our customer service team at [email protected]. We also want to remind you that we offer a 30-day return and exchange policy. If you'd prefer to return this item for a refund or exchange, please let us know. We appreciate your feedback.

Response from SaphiRoseJun 18, 2025

Dear Valued Customer, Please accept our sincerest apologies for the unfortunate experience you've encountered with your recent purchase from SaphiRose. We are truly sorry to hear that the sizing did not meet your expectations and that you've faced difficulties obtaining the correct return address, especially during your first time shopping with us. We understand how frustrating this must be, particularly when you're unable to use your purchase as intended. We want to assure you that our customer service team has been diligently working to assist you with this matter. In fact, we did send you the return address for our warehouse back on June 13th via email. We kindly ask if you could please take a moment to check your spam or junk folder, as it's possible that the email might have been filtered there due to a system glitch. Upon seeing your recent comment, we recognized this potential oversight and took immediate steps to ensure you receive the necessary information. We have therefore attempted to contact you by phone and have also sent the return address to you via text message. We sincerely hope that you manage to receive these updates successfully this time. Should you find that you still haven't received the return address, despite checking your email folders and messages, we would be truly grateful if you could kindly reach out to us once more. We are here and ready to provide any further assistance needed to resolve this for you. Thank you ever so much for your patience, understanding, and for bringing this to our attention. We deeply appreciate you choosing SaphiRose and hope we have the opportunity to regain your trust and provide a much more satisfactory experience in the future. Warm regards,

Response from SaphiRoseJun 3, 2025

Thank you for your feedback! We're thrilled you love our rain poncho for its style and functionality. Your insights are valuable. Enjoy your river cruise!

Response from SaphiRoseJun 3, 2025

We are grateful for the compliments. Thanks for sticking with us!

Response from SaphiRoseMay 23, 2025

We're humbled by your feedback and appreciate your business. Your satisfaction is what motivates us, and we look forward to welcoming you back for another unforgettable experience.

Response from SaphiRoseMay 19, 2025

Thank you for your great review! We look forward to doing business with you again.

Response from SaphiRoseMay 6, 2025

We genuinely value your feedback. Your satisfaction is our motivation. We look forward to welcoming you back soon!